If the iPad screen is black, frozen, or won’t respond, follow these steps based on what you’re seeing:
Check if it’s charged
Plug the iPad into a known working charger and outlet
Make sure the charger is firmly connected on both ends
Wait at least 5–10 minutes — sometimes the battery is completely drained
Try turning it on
Press and hold the Power Button (top or side of iPad) for up to 10 seconds
If the Apple logo appears, it’s powering on
If nothing happens
Try using a different charger or outlet
Then move on to the force restart instructions below
To force restart the iPad:
For newer iPads (no Home Button):
Press and quickly release the Volume Up button
Press and quickly release the Volume Down button
Then press and hold the Top (Power) Button until the Apple logo appears
For older iPads (with Home Button):
Press and hold the Home Button and the Top (Power) Button at the same time
Keep holding both until the Apple logo appears (may take up to 10 seconds)
Check Wi-Fi
Go to Settings > Wi-Fi
Make sure the iPad is connected to the correct network. Try Rewaxation 2.4 first and Rewaxation 5 if that doesn't work. Password in Brazilians
Toggle Wi-Fi off and on if needed
Restart the iPad if Wi-Fi still won’t connect
Force close and reopen the app
Swipe up (or double-click the Home Button) to see open apps
Swipe the frozen app up to close it
Reopen it and check if it works
Check for software updates
Go to Settings > General > Software Update
If there’s an update available, download and install it
Notify the receptionist or management
Use the backup iPad, your phone, or a computer to access Mangomint if needed
Use the "Self Checkout" option on your phone if you are check
If your device won’t connect to Wi-Fi:
iPad: Settings > Wi-Fi > Toggle On and connect to correct network
Computer: Click the Wi-Fi icon (bottom-right on PC), and confirm you're on the right network
Toggle Wi-Fi off and back on
If that doesn't work:
Tap the network name
Choose Forget This Network
Reconnect and re-enter the password
iPad: Hold power > Slide to power off > Wait 10 sec > Power back on
Computer: Restart from Start Menu
Unplug the router
Wait 30 seconds
Plug it back in
Wait 2–3 minutes and try connecting again
Check if any other devices can connect
If nothing connects, the router is the issue
Turn on Personal Hotspot on the work phone
Connect your iPad or computer to the hotspot
After 10 minutes with no changes- contact management know so they can contact the provider if needed
If you’re having trouble processing payments with the card reader, follow these steps:
Double check that you're sending the payment to the right device
On the bottom left corner of the payment page in Mangomint, it will say Display and show the current room it's connected to
If it’s not the correct location, tap Change and select the correct room from the list
(Optional — only if an error code appears)
Open the Mangomint Learning Center
You’ll find this in the dropdown menu next to your photo
Search the error code you’re seeing and follow the troubleshooting steps
You can also start a live chat with Mangomint support — they usually respond quickly
Card on File
If the client has a saved card, you can process payment using that directly
Self-Checkout
If the client doesn’t have a saved card, they can input their credit card at the front using Self-Checkout on the iPad
Venmo
Only use this if the client cannot pay by card
If the client is paying including tip, enter the full amount before closing the transaction
If the client plans to tip separately, only enter the service total
Always select the Venmo payment option in Mangomint
Be sure to enter the tip amount on mangomint before finalizing the payment- Do not enter cash or personal venmo tips into mangomint.
If a client was charged incorrectly or a payment needs to be voided and refunded, follow these steps to do it properly in Mangomint.
Go to the client's appointment
Even if the appointment is closed, you can still access it.
Click “View Sale”
In the top right-hand corner of the screen, you’ll see the option to View Sale
Tap that
Click the three dots
Once inside the sale screen, look in the top right-hand corner again
You’ll see:
Sale • #[Sale Number] • Closed
Next to that, there will be three vertical dots
Tap those dots and choose Void
Confirm Void Sale
A pop-up will appear that says:
“Void Sale #[Number]. This sale will be removed from all revenue reports. There is 1 payment you can refund in the next step.”
Click Continue
Refund the Payment
It will now show:
Payment 1 of 1
It will display the payment date and amount
Choose Refund to Original Payment Method
Tap Confirm
At this point, the sale has been voided and the payment has been refunded — both of which are important.
Now that the original sale is cleared out:
Go back to the original service
Make any necessary corrections (pricing, discount, payment method, etc.)
Resubmit the payment using the correct settings
Mangomint has a built-in Learning Center that answers almost every question or issue you might run into while working at Rewaxation — whether it's about scheduling, payments, time blocks, or tips.
This resource is here so you don’t have to guess, wait for someone else to respond, or message Shay for things you can easily look up. It’s fast, easy to search, and broken into categories that match exactly what you’ll be doing in the salon.
Log into Mangomint
Click your profile picture (top-right corner)
Select Learning Center from the dropdown menu
Use the search bar or browse by category
Required Reading – All Estheticians Must Review These
Please take time to go through the following sections. You are expected to understand how to use these tools and features as part of your job.
Adding Notes in Mangomint
Calendar Basics:
Calendar Overview
Calendar Colors and Icons
Appointments:
Create a New Appointment
Create an Appointment with Multiple Services or Staff Members
Edit an Appointment
Cancel or Delete an Appointment
Create a Time Block
Create a Repeating Time Block
Sales and Checkout Basics
Checkout an Appointment
Start a Checkout Without an Appointment
Checkout Appointments Together
Apply a Discount During Checkout
Adding and Splitting Tips
Payment Types
Splitting Payment Between Multiple Payment Methods
Taking Credit Card Payments
Taking Payments with the Front Desk Display
Taking Payments with the Card Reader Connected to Your Phone or iPad
Client Self Checkout
Managing Staff Member Work Hours
Set Day Off for Staff Member
Viewing Your Daily and Weekly Totals
Navigating the Message App
Sending and Receiving Text Messages
Adding Internal Notes in a Conversation
Selling and Redeeming Gift Cards
Viewing Form Submissions
Resubmitting Forms
Using the Time Clock
Managing Time Cards
You are not expected to memorize all of these, but you are expected to know where to find answers when you need them. If you’ve looked through the Learning Center and still can’t figure something out — then ask! But this should always be your first step when you're unsure.