Welcome to Rewaxation! We’re so glad you’re here. Whether you’re brand new or have been part of the team for a while, this handbook is here to support you. It outlines everything from how we run the salon day-to-day to the values we uphold.
We are committed to maintaining a workplace that is safe, respectful, and enjoyable — for both our team and our clients.
We’re a people-first company. That means professionalism, kindness, and accountability are non-negotiable. But it also means we genuinely care about each other and our clients, and we aim to create a space where everyone feels respected and comfortable.
At Rewaxation, our mission is to create a body-positive, welcoming space for all clients — where everyone leaves feeling more confident, comfortable, and cared for.
We believe great service starts with great people. That’s why we’re committed to hiring passionate estheticians, giving them clear tools for success, and fostering a supportive and respectful environment.
Professionalism – We carry ourselves with confidence, care, and consistency — showing up on time, prepared, and ready to represent our brand with pride.
Respect – We treat every client, teammate, and interaction with dignity and consideration. Differences are honored, and boundaries are always respected.
Accountability – We take ownership of our actions, follow through on our commitments, and are honest when we fall short — then we fix it.
Kindness – We lead with patience, compassion, and understanding — choosing to support one another, even on the hard days.
Collaboration – We value teamwork and open communication. We lift each other up, share the load, and build a work environment where everyone can thrive.
We do things a little differently than most salons — and we’re proud of that.
We invest heavily in your compensation and in marketing to make sure you’re consistently booked. The money that other salons might spend on a full-time receptionist is instead used to support our estheticians directly — both financially and through constant client flow.
In return, we expect estheticians to be active participants in the day-to-day flow of the salon. That includes:
Greeting clients and making sure they feel welcomed
Escorting clients into the treatment room
Checking clients out after their service
Restocking product and supply areas
Tidying shared spaces, including the front and bathroom
Handling deliveries or product check-ins as needed
Completing all assigned daily and weekly checklist tasks
These responsibilities are not outside of your job description — they are your job description.
If someone says, “That’s not part of my job,” that is not true here.
We don’t want to micromanage. We need team members who are able to see what needs to be done and just take care of it — without being asked, reminded, or prompted.
If you’re looking for a job where you simply clock in, perform services, and clock out — this may not be the right fit.
If you’re looking for a place where you’re well-paid, fully booked, and part of a team that genuinely cares about the space and each other — you’re in the right place.
To maintain a welcoming and professional environment for clients and coworkers, Rewaxation maintains a strict hygiene and scent policy. Estheticians must arrive to work clean, well-groomed, and free from any odors that may disrupt the client or coworker experience.
All team members must arrive showered, with clean clothing, and practice good personal hygiene
Sanitize hands before and after every service and wear gloves during all services
Avoid perfume, strong body sprays, or heavily scented lotions
Do not work under the influence of any substances — including cannabis. Even though recreational cannabis is legal in California, being under the influence during work is not allowed
Smoking and vaping are not permitted inside the salon under any circumstances.
If you smoke outside before or during your shift, you must:
Wash your hands upon returning
Use gum or breath spray
Make sure your clothing and hair don’t smell of smoke or cannabis
You may be asked to leave and clock out if strong odors are present.
Employees may not work under the influence of:
Alcohol
Cannabis (even if legal or prescribed)
Illicit drugs
Misused prescription medication
Violations may lead to immediate termination.
Rewaxation does not tolerate:
Harassment, bullying, or gossip
Discrimination of any kind
Retaliation for reporting issues
Communicate respectfully
Support a collaborative culture
Report inappropriate behavior immediately
Phones may not be used during active client appointments
You may use your phone between clients, but audio must be played with earbuds — never on speaker or out loud
Take phone calls outside; speakerphone use is not allowed in the salon
Watching videos or listening to audio (e.g., Marco Polos) must be done quietly and privately with earbuds or outside
Phones should only be used after all assigned salon tasks have been completed
Phones and iPads are not permitted to be set up in esthetician treatment rooms during waxing appointments. This is for the privacy and comfort of our clients, who are often in very vulnerable positions. Because these devices have cameras, it is against policy to have them set up during any client service.
Rewaxation uses video and audio surveillance in shared, public spaces (e.g., the front desk, storage, and hallway) for safety, training, and quality assurance purposes.
No cameras are placed in treatment rooms or bathrooms
Audio recording may occur in public areas where permitted by law
By working at Rewaxation, you acknowledge and consent to both video and audio recording in these areas.
Footage is not monitored in real time, but may be reviewed by management in response to incidents or concerns
Access to surveillance footage is restricted to authorized personnel only
We expect team members to be proactive:
Complete tasks without being asked
Maintain clean, organized spaces
Step in wherever needed
Think beyond yourself — this is a shared space
At Rewaxation, we rely on Marco Polo as our primary method of daily communication across all salon locations. Our receptionists work remotely, the owner is remote, and estheticians often float between locations — so it’s essential that every team member checks and watches the appropriate chats while on shift.
Marco Polos are used for:
Communicating daily promotions and updates
Sharing product order updates or discrepancies
Notifying staff of unexpected visitors (e.g., pest control, landlord access)
Coordinating shift swaps or salon-wide announcements
Flagging urgent issues that may affect the client experience
You are not required to check Marco Polo outside of work hours (feel free to disable notifications)
You are required to check and respond to assigned Polos while on shift
Begin reviewing priority chats as soon as you arrive and while getting ready for the day — before your first client
Non-urgent chats can be checked during downtime using earbuds
These are the most important chats. Watch them as soon as you arrive:
Promos and Importance SF – Daily promos, urgent SF updates
Promos and Importance ATX – Daily promos, urgent Austin updates
Both Salons Important – Anything time-sensitive that applies to both locations
Examples:
“Today’s promo is $10 off Brazilians”
“Landlord is stopping by this morning”
“We’re out of large gloves — use mediums for now”
Check these when you have a gap between clients or while cleaning/restocking:
Austin and SF Rewaxation – General company-wide discussion
Estheticians SF / ATX / Round Rock / New Braunfels – Room setups, supply issues, wax temp questions, esthetician-specific nuances
E&R Chat SF / E&R Chat ATX – Coordination between estheticians and reception
Inventory W/Jess- SF / Inventory W/Jess- ATX – Any issues with product orders or inventory
Shift Swap SF / ATX – Requesting shift coverage. Reception will confirm schedule updates here.
(No Need to Watch Unless You Are Looking For Something Specific)
These chats should be muted and used for reference only. You can clear them after confirming the info.
Who’s My Receptionist SF / ATX – Assigned receptionist for the day
Products Received SF / ATX – Delivery confirmations
Checklist Salon Bush, Divisadero, Round Rock, New Braunfels – Salon-wide task lists
Room Checklists for each location – Room-specific tasks for your shift
If you need to address something in these chats — rooms not being cleaned, questions about products, etc. — do it in a different chat since most people will not be watching these.
Estheticians may use time blocks to schedule breaks or handle last-minute emergencies that require their schedule to be temporarily blocked off. However, time blocks must be used appropriately, and any misuse can result in your ability to time block being revoked.
✅ Approved Uses for Time Blocks
Short rest breaks during long shifts
Meal breaks when scheduled during a 6+ hour shift
Emergencies or personal issues that temporarily require time away from the schedule
🚫 Not Allowed:
Blocking out time to avoid part of your shift
Blocking the beginning or end of your day without prior approval
Using time blocks to reduce your schedule instead of requesting time off properly
🔒 When You Need Approval
Blocking the start or end of your shift
Blocking a full day
Adding recurring or regular time blocks without management involvement
📣 Responsibility
If you block time, you're responsible for updating the receptionist and ensuring the schedule reflects it properly
Do not leave time blocks on the schedule without follow-up if they affect bookings or coverage
Any misuse may result in a warning, followed by loss of time-blocking privileges
Time blocks are a tool to support you — not a way to reshape your schedule without going through the right channels. Abuse of this system creates booking issues, scheduling confusion, and client frustration.
If you’re unsure whether a time block is appropriate, ask first.
Estheticians working in California are subject to specific state laws regarding required rest and meal breaks. These laws apply regardless of how busy your shift is or how many clients are booked.
California Meal & Rest Breaks
You are required to take a 30-minute unpaid meal break if you work more than 5 hours in a day
(If your shift is 6 hours or less, you may voluntarily waive this break — but it must be mutually agreed upon with management)
You are also entitled to a paid 10-minute rest break for every 4 hours worked, or major fraction thereof
How Rewaxation Handles Breaks
We understand that a lot of estheticians end their appointments a few minutes early or have small breaks between clients that allow them to get rest and food
Because of that, you are not required to block off time on your schedule for breaks — as long as you're actually taking them
If you are not able to get your full break, for any reason, you must contact Shay or management immediately so we can document it properly and make adjustments
Rewaxation supports time off when it’s requested responsibly. To maintain fairness across the team and avoid disruptions to the client schedule, estheticians are responsible for ensuring their shifts are properly covered.
If a shift cannot be covered by another esthetician, you are required to pick up an additional shift either before or after your requested time off to help maintain balance in the schedule.
Submit Your Request
Post your time-off request in the Shift Request Marco Polo Group at least one month in advance
Include the day, time, and duration of the shifts you need covered
In-Person Communication
While you’re in the salon, ask coworkers directly if they’re able to cover your shift(s)
If someone agrees in person, have them confirm on Marco Polo so there is a record of the agreement
Confirmation & Follow-Up
"@Mention" the receptionist assigned to your location in the Marco Polo chat to notify them that coverage has been arranged
The receptionist will update the schedule and respond to confirm that the change has been made
You are responsible for checking the schedule to make sure the update was completed
If No One Can Cover Your Shift
At least two weeks before your requested time off, notify Shay and explain what you’ve already done (e.g., Marco Polo message, in-person conversations)
Let the receptionist know that the shift is still uncovered
The receptionist will remove you from the schedule and handle any necessary client rescheduling
If your shift remains uncovered, you are asked to pick up another shift (before or after your time off) to help maintain fairness and coverage across the team
Urgent Communication
Send a Marco Polo to all estheticians & receptionist, clearly stating that urgent coverage is needed
Text estheticians who are not currently on shift to ask if they’re available to cover your shift
Ask estheticians who are on shift if they’re able to extend their hours to help cover your clients
Inform Management
Notify the receptionist and Shay right away
Clearly explain what has happened and the steps you’ve already taken to find coverage
If No Coverage Is Found or If You Do Not Think You Will Get Coverage (Opening Shift Protocol)
Place a time block on your entire day to prevent new bookings
Contact the first two hours of clients directly, explain the emergency (medical or family). You're welcome to give as little or as much detail as you’d like — just keep in mind what you’d want to hear if you were the client being canceled on last minute
Simply saying the esthetician “isn't going to be in today” isn’t an acceptable message
Let them know our receptionist will reach out to help them reschedule as soon as they’re back online, unless the client has already rebooked themselves
Document Client Info
Before canceling any appointments, take screenshots of the first three clients’ names, phone numbers, and appointment times
Cancel the appointments in the booking system so clients receive an automatic cancellation notice
Receptionist Support
Once the receptionist is available, they will take over rescheduling using the client info you’ve provided
Send the information of any clients you canceled over to the receptionists
Estheticians must confirm all shift changes in Marco Polo and ensure the receptionist is looped in
Receptionists will update the schedule and confirm the change in Marco Polo
You are responsible for making sure the change is finalized and that clients, coworkers, and management are properly informed
Estheticians at Rewaxation may request to adjust their schedules under specific conditions. These policies help ensure fairness in scheduling while maximizing booking potential and client experience.
Estheticians may request to start their shift later only under the following conditions:
Schedule Availability
You must not have any appointments booked at your original start time
Other Estheticians’ Availability
If other estheticians are scheduled during your requested late arrival time, they must also have open availability during that window
If they are fully booked, you must maintain your original schedule
Overall Salon Availability
If the rest of the day has significant open slots, you may be approved to come in later — even if coworkers are booked — since the salon is not at capacity
Same-Day Requests
If the requesting esthetician is the only one scheduled for that shift, or if the estheticians they’re working with are fully booked, they may request a later start the morning of their shift
Because last-minute bookings are less common by that time, we’re able to offer a bit more flexibility
You may request to leave early if:
Overall Schedule Gaps
The salon schedule is light and other estheticians also have large openings
Limited Appointment Availability
If the day is heavily booked or there’s limited open space, you are expected to stay for your full shift in case of walk-ins or same-day bookings
Final Appointment Consideration
Do not proactively reach out to your last scheduled client to move them earlier until you are halfway through your previous appointments
If you have no remaining appointments after your last completed service, you may request to leave early
If there is a large gap at the end of your shift, you may request to block the final hour to help consolidate your day. The receptionist will remove the block if new bookings begin to come in
If there is a long gap before your last appointment, you may not ask to move that client until you are halfway through your earlier bookings
Only the receptionist may reach out to clients about rescheduling — and only after that halfway point — to ensure no new bookings fill the gap naturally
Moving clients is discouraged unless it’s to adjust a few minutes for better spacing. Moving a client significantly earlier should be avoided unless absolutely necessary
If you pick up a shift, you are fully responsible for it — just like any other scheduled shift — whether:
You’re covering for another esthetician
You chose to pick up an available shift on your own
You must follow the same rules when requesting to leave early, come in late, or make adjustments
If the shift is slow, and clients cannot be moved to other estheticians, you must still show up and work the shift for any clients that are booked
All requests must go through the receptionist or management team
Approval depends on booking trends and client availability
The goal is to offer flexibility without compromising client access or team fairness
Note: This agreement is used for all Rewaxation estheticians. Some policies, such as overtime and certain legal disclosures, apply only in California and will be noted below. Texas-based estheticians are not subject to California-specific provisions unless otherwise stated.
The esthetician will be paid a base hourly wage of $25.00 per hour for all hours worked. This wage complies with applicable minimum wage requirements and will be paid regardless of service volume or performance.
Training pay may differ from the standard hourly wage listed above. This rate will be determined based on the scope and duration of training required and will be discussed with each esthetician at the time of hire.
In addition to hourly pay, estheticians may be eligible for a discretionary performance-based bonus. This bonus is not guaranteed and is awarded at the sole discretion of management based on individual service sales during a given pay period.
The bonus is intended to reflect approximately 35% to 40% of service sales earned above the base hourly wage. The percentage may vary depending on factors such as length of employment and overall performance.
Bonus Eligibility Calculation
Hourly Wage × Hours Worked = Base Pay Threshold
Base Pay Threshold ÷ Applicable Bonus Rate (e.g., 0.35) = Minimum Service Sales to Qualify for Bonus
Any service revenue earned above the threshold may qualify for a bonus amounting to approximately 35% to 40% of the overage
For hours worked over 8 hours in a day or 40 in a week, California overtime laws apply, and the overtime rate is factored into the base pay threshold accordingly. Bonuses are discretionary and may be modified or discontinued at any time, at the sole discretion of management.
Our booking software, Mangomint, may display a projected “35–40% commission” for internal tracking purposes only. This display does not reflect the actual pay structure. All compensation is based on the hourly wage and any approved discretionary bonuses. Final pay is accurately reflected in payroll statements.
Estheticians will be paid overtime as required by applicable state and federal law.
California: Overtime applies after 8 hours in a workday or 40 hours in a workweek. Double-time applies for hours worked beyond 12 hours in a day or for 7 consecutive days in a workweek.
Texas: Overtime applies after 40 hours in a workweek, in accordance with federal labor law. There is no daily overtime requirement.
Overtime pay is calculated into your base wage total when determining bonus eligibility.
This agreement does not alter the at-will nature of employment. Either the employer or the employee may terminate the employment relationship at any time, with or without cause or notice.
All employees are expected to:
Keep tools clean, sanitized, and properly stored at all times
Restock products when low and return backup items after use
Check in product shipments when assigned
Notify management of any shortages or broken equipment
Assist with general salon upkeep and shared tasks without needing to be asked
Rewaxation expects estheticians to treat the salon like their own space and actively contribute to keeping it clean, stocked, and guest-ready.