Promo codes and discounts are a huge part of how we attract new clients, fill slow days, and reward loyal guests. But they don’t always apply automatically. It’s the receptionist’s job to double-check everything and make sure each client is charged accurately and fairly, while also making sure estheticians are credited and compensated properly.
This section walks through where to find promo information, how to validate or deny codes, and how to apply them correctly in MangoMint.
There are two key indicators of promos:
A. Notepad Icons
On the calendar view in MangoMint, you’ll sometimes see a gray notepad icon next to a client’s appointment.
This icon means the appointment has notes — often written by a client, esthetician, or receptionist — and should always be checked.
To check:
Click on the client’s appointment (you do not need to click on every appointment — just ones with the notepad).
Scroll to the bottom of the appointment details to read the appointment notes.
Promo codes will usually be listed here if the client or receptionist added one.
B. Service Title in Calendar View
You don’t need to click into appointments to catch these.
On the calendar view, look for services where the title already indicates a discount, such as:
“$30 New Brazilian”
“Free Underarm”
These services are booked through specific deal links and do not require a promo code, but still need to be manually comped at checkout.
Our most common first-time promo is the $30 Brazilian for new clients. Sometimes, a client will book a regular Brazilian and add the promo code themselves — but this needs to be corrected in MangoMint so estheticians are credited properly.
Here’s why it matters:
Comping a regular Brazilian doesn’t apply the internal deduction rules needed for proper commission payout.
We must change the service type to the correct promo option before applying a comp.
Steps to fix it:
Confirm the client is eligible (new client, hasn’t used the promo before)
Change the booked service from “Brazilian Wax” to “$30 New Client Brazilian”
Then proceed with the usual comp steps in checkout
If you find a promo code listed in the appointment notes, do the following:
Check if that promo code is currently valid by referencing:
The Rewaxation Receptionist Guide
The Promos & Important Marco Polo chat
If you’re not sure, drop a message in the receptionist chat to confirm before reaching out to the client
If nothing is listed anywhere, the code is likely invalid
If a client uses a promo code that isn’t valid or has expired:
Text the client using a script from the Text Library
Let them know the promo isn’t available and that their appointment will be charged at the regular price
Exception – Slow Days
On a slow day, you can check with the esthetician to see if they’d like to honor an expired code to help fill their schedule. If they say yes:
Text the client:
"Hi! Just a heads-up that the promo code you used isn’t currently valid. We’re happy to honor it today as a one-time courtesy, but in the future, we won’t be able to make that same exception. Let us know if you have any questions and we’ll see you soon!"
Add a note to the appointment notes with:
The invalid promo code
That it was approved by the esthetician
That it was honored as a one-time exception
Only apply discounts after verifying the promo is valid and confirming the correct service type is selected (see Step 2 above).
Steps to apply a promo discount:
Click the client’s appointment
Click the three dots and select Checkout
If you see “Continue Checkout” — stop. Someone has already started the checkout process. Skip this client.
Otherwise, click Go to Payments
Under Amount to Charge, enter the correct discounted amount
Under Payment Method, select Comp
In the Reference field, write the promo code used (ex: $30NEW, FreeUA)
Click Add
Tap the arrow in the top left to go back to Checkout
Click the three dots again and select Save
Also: Leave a note in the appointment notes that checkout has been started. This prevents others from attempting to redo it.
If there’s no notepad and no discount title (like $30 Brazilian or Free Underarm), then the service should be assumed to be regular price — unless you confirm otherwise in the receptionist chat.
If a client added a promo code but:
It's not valid
It doesn’t match the service
Or it has already been used
Text them using one of the Invalid Promo Message Templates.