This manual outlines daily responsibilities, systems, procedures, scripts, and policies for remote receptionists supporting all Rewaxation locations. It ensures consistency, accuracy, and smooth operations across California and Texas salons.
Section 1: Booking & Scheduling
Section 2: No-Show, Late Cancel & Reschedule Policy
Section 3: Contacting Late Clients
Section 4: Opening Appointment Windows (Brazilian)
Section 5: Daily Task Checklist (Overview)
Section 6: Tools & Communication Systems