At Rewaxation, clients do not wait in a traditional front lobby — so timely entry is important. Most clients will use a daily code to enter the salon on their own, but some will ring the doorbell or scan a check-in QR code. Your job is to monitor for these alerts and buzz clients in if needed.
• Daily Code:
Each morning, we text clients the door code for their appointment day. Many will enter on their own using this code.
• Esthetician Entry:
Sometimes an esthetician will let a client in personally, if they’re near the door.
• Doorbell Rings:
If a client rings the salon doorbell, you’ll get a TTLock or Ring alert. Your job is to check the camera and determine who’s at the door.
• QR Code Check-In:
Some clients will scan a QR code posted at the front door. This check-in will appear in Mangomint, linked to their profile. If you see a check-in from a QR scan, you can buzz them in immediately — you already know who they are.
You must confirm the client’s identity before unlocking the door.
Here’s how to handle it:
Check the Camera:
If it’s clearly an Amazon driver or delivery person, you can unlock the door right away.
If You’re Unsure:
Send a message:
“Hi! Can I get your first and last name so I can buzz you in?”
Once They Reply:
Look them up in Mangomint to confirm the name and appointment.
Once Confirmed:
Use TTLock to unlock the door.
Open the TTLock app
Navigate to the correct salon location
Tap the small lock icon
The front door will unlock immediately
If you run into issues with unlocking:
Send the client this message:
“Hi! We’re having trouble with the remote unlock, but you can use the door code we sent you earlier to get in. Here it is again: [insert code]”
Double-check that the code is correct for the location and date.
To stay on top of client arrivals:
• Turn on notifications for:
TTLock
Mangomint
Ring, if used
• Notifications make sound on phones and some iPads — but not on your computer.
• If possible, log in to one location on your iPad and another on your phone to hear alerts from both locations.
• If not using two devices, regularly check all locations in both Mangomint and TTLock to make sure you’re catching alerts quickly.