Working remotely as a Rewaxation receptionist comes with flexibility — but it also comes with high expectations. This job isn’t just “answering texts” while doing other things. It requires focus, responsibility, and consistency.
You are the central point of contact for clients and estheticians. That means real-time responses, solid follow-through, and keeping things moving smoothly across multiple systems — even if you're working from home.
You need to be fully present during your shift. That means not juggling other jobs, errands, or distractions.
Clients check in through MangoMint, ring the doorbell via TTLock, and message us directly — and they expect a quick response.
Estheticians also rely on you throughout the day, whether it’s for client updates, reschedules, or help troubleshooting something. You should never go long periods of time without responding to our team.
Be reachable at all times during your shift. If something urgent comes up and you need to step away, you must let the team know immediately and confirm someone else is available to monitor things.
Even though this is a remote position, you’re still representing a professional business — and clients should never be able to tell you're working from home.
No dogs barking, kids yelling, or people chatting in the background.
You need to be in a space where you can clearly hear voicemails, respond to texts without distraction, and manage multiple systems without interruption.
If you need to make or receive a call, the environment should sound like a front desk — not a living room.
You’re trusted to manage your own time, stay on top of tasks, and follow through without being micromanaged.
Small things matter — one missed promo, one forgotten door code, or one ignored esthetician message can throw off the whole day.
If we notice signs that someone is cutting corners, slow to respond, or disconnected from the team, we’ll check in. And if those patterns continue, we won’t be able to keep you in the role.
This role is 90% communication — and tone matters. Be warm, helpful, and clear. Clients should feel like they’re being taken care of, not like they’re a hassle.
If you ever don’t know what to say, use ChatGPT to help you find the wording — and then tweak it to match our tone. Avoid anything that sounds too stiff or AI-generated.
Never leave someone hanging. If a client or esthetician reaches out, acknowledge it and follow up. Delayed or missed responses lead to confusion and mistakes.