Working remotely as a Rewaxation receptionist comes with flexibility, but it also comes with high expectations. This job isn’t just “answering texts” while doing other things. It requires focus, responsibility, and consistency.
You are the central point of contact for clients and estheticians. That means real-time responses, solid follow-through, and keeping things moving smoothly across multiple systems, even if you're working from home.
You need to be fully present during your shift. That means not juggling other jobs, errands, or distractions.
Clients check in through MangoMint, ring the doorbell via TTLock, and message us directly, and they expect a quick response.
Estheticians also rely on you throughout the day, whether it’s for client updates, reschedules, or help troubleshooting something. You should never go long periods of time without responding to our team.
Be reachable at all times during your shift. If something urgent comes up and you need to step away, you must let the team know immediately and confirm someone else is available to monitor things.
Even though this is a remote position, you’re still representing a professional business, and clients should never be able to tell you're working from home.
No dogs barking, kids yelling, or people chatting in the background.
You need to be in a space where you can clearly hear voicemails, respond to texts without distraction, and manage multiple systems without interruption.
If you need to make or receive a call, the environment should sound like a front desk, not a living room.
You’re trusted to manage your own time, stay on top of tasks, and follow through without being micromanaged.
Small things matter. One missed promo, one forgotten door code, or one ignored esthetician message can throw off the whole day.
If we notice signs that someone is cutting corners, slow to respond, or disconnected from the team, we’ll check in. And if those patterns continue, we won’t be able to keep you in the role.
As a Rewaxation receptionist, you are given access to confidential client and business information that most employees do not have access to. This access is provided solely because it is necessary for you to perform your job and comes with a high level of responsibility and trust.
Our client database includes names, phone numbers, email addresses, appointment and service history, provider relationships, client notes and preferences, pricing information, and other non-public information. Rewaxation's client lists, client records, and other confidential business information are proprietary to Rewaxation and may qualify as protected trade secrets under applicable law.
Client information may only be accessed when necessary to perform your Rewaxation job duties.
Never provide a client's phone number, email address, appointment history, notes, or other information to an esthetician, former employee, another salon, outside business, friend, family member, or any other unauthorized person.
Never copy, photograph, screenshot, download, export, forward, write down, save, or otherwise retain client information for personal use or for anyone outside of legitimate Rewaxation business purposes.
Never use Rewaxation client information to contact, advertise to, solicit, or encourage clients to receive services from another individual or business.
The fact that an employee or former employee has personally serviced a client does not give that person permission to obtain the client's contact information or other records.
If anyone asks you for client information and you are unsure whether you are authorized to provide it, do not provide it. Ask management first.
Your responsibility to protect confidential Rewaxation and client information continues after your employment ends.
Unauthorized access, use, copying, removal, or disclosure of confidential client or company information is considered a serious violation of Rewaxation policy and may result in disciplinary action, up to and including immediate termination. When appropriate, Rewaxation may also pursue legal remedies available under applicable law, including remedies related to the misuse of confidential information or protected trade secrets.
We understand that employees may have other jobs, businesses, or professional opportunities outside of Rewaxation. Outside employment is generally allowed as long as it does not interfere with your responsibilities to Rewaxation or create a conflict of interest.
Any employment, independent contracting, ownership, financial interest, or ongoing professional involvement with a business that directly competes with Rewaxation must be disclosed to management in advance.
Employees may not perform work for another employer or business during scheduled Rewaxation working hours.
Outside employment may not interfere with your availability, performance, schedule, responsibilities, or commitments to Rewaxation.
Rewaxation resources, systems, client relationships, confidential information, or work time may never be used for the benefit of another business or for personal business purposes.
Employees may not use their position or relationships at Rewaxation to solicit or encourage Rewaxation clients to receive services through another business.
Employees may not use their position at Rewaxation to recruit, solicit, or encourage Rewaxation employees to leave Rewaxation or work for another business while acting on behalf of or for the benefit of that business.
Employees who become aware of another team member working with a direct competitor, soliciting Rewaxation clients or employees, improperly accessing or sharing client information, or otherwise engaging in a potential conflict of interest are required to promptly report the concern to management.
You are not expected to investigate another employee or determine whether a violation has occurred. Report what you know or observed and allow management to address it.
Retaliation against an employee for making a good-faith report of a potential violation is prohibited.
Failure to disclose a required conflict of interest, intentionally concealing work or involvement with a direct competitor, providing false or misleading information about a potential conflict, or knowingly assisting another employee in concealing a conflict may result in disciplinary action, up to and including termination of employment.
This role is 90% communication, and tone matters. Be warm, helpful, and clear. Clients should feel like they’re being taken care of, not like they’re a hassle.
If you ever don’t know what to say, use ChatGPT to help you find the wording, and then tweak it to match our tone. Avoid anything that sounds too stiff or AI-generated.
Never leave someone hanging. If a client or esthetician reaches out, acknowledge it and follow up. Delayed or missed responses lead to confusion and mistakes.