FM Requests

the working hour on sheet related to time needed to proceed with the request not the service level to reach customer,

Blocked Units Hay Italy:(updated units check Contact center mail sent from Sherif Sabry)

When the client call us asking for any request regarding to maintenance we has to inform the client that his unit is blocked and we can't make the request because of his due amounts  we don't make the request for the client and we can give him Omar Mohamed number or Ayman Ismail Number and we has to close the case FCR on SAP system. 

Sheet Link: مديونية الحي الايطالي 2021  

Blocked Mousa Coast:  مديونية Mousa Coast (updated units check Contact center mail sent from Sherif Sabry)

• Kai Sokhna FM Reuqests:

Create D-gate ticket (and send mail to Ahmed.Abdelatif )

• Cairo Business Park 

Create D-Gate ticket and send mail to Anas Ismail.

This to guide you for the FM requests short codes and price lists: 

• FM requests short codes Click here

• Mousa Coast  Click Here 

• Lanova Vista price list Click here 

• Kai Sokhna price list Click here