Collection

Briefly :

• Collection Team responsible for handling customer payments and non-Paid amounts after the cheques being bounced or the same day of payment date .

1. Cheques delivery : استلام الشيكات

• Collection team responsible for delivering cheques for customer according to below criteria

• • In case cheques were bounced and paid after due date :  to be handled by collection Team .

  • Customer paid before due date and need to receive the cheques : to be handled by customer care .

2. Penalties :

• Penalties calculation : Collection team responsible to calculate the amounts of Penalties 

• Penalties discount : collection team responsible to determine if discount will be applicable with customers or not .

3. Financial statement :  كشف حساب

• Collection team responsible of handling the financial statement with customers in case there’s a due amounts only ( non-Paid cheques)

Also please find below common scenarios :

• Cheques weren’t collected on payment date :

• • • • Customer should refer back bank to check why amount wasn’t deducted .

      • Or can Visit us and pay amounts in cash and pay the penalty if found

      • In case customer insist that nothing wrong from Bank side and his Bank account covered with amounts case will be assigned to collection Team

      • When client make bank transfer the transaction takes from 3 to 4 days.  

• Customer covered the account after cheque being bounced :  case will be sent to collection Team

• Any down payment cheqs receive should be with sales team.

• any inquiry from the customer side related to cheques and payment and there's a due amount case should be assigned to collection team even if customer didn't cover his account with the needed amount