Email Tips: 

• Before getting started: Create an email signature! You add credibility to your emails when you have an email signature. Try out this template by copying and pasting it: 

Name

Job Title

Marquis Commercial Solutions

Mobile 317-555-5555  Web www.marquiscs.com 

880 Monon Green Blvd Suite 101, Office 30,

Carmel, IN 46032

• Use a Subject line in your email. The subject line should accurately summarize the content of the email to help the recipient understand its importance and relevance at a glance. Use a simple title that makes it easy to reference in the future! If you're giving a weekly or nightly summary, you could use "Weekly Report 4/1/24" or "IU West 4/1/24" as the subject.

• Start your email with a greeting! Emails can come across harsh without a proper greeting. Start your emails with "Hi *name", "Hello *name*", "Good morning *name*", "Good afternoon *name*". Our online communication is an extension of ourselves and tells our recipient what to expect from a continued working relationship. 

• Add a salutation to your email. Most people use words or phrases like "Thank you", "Kind Regards", "Cheers", "Sincerely", in their emails while signing off. Since we are typically working with property managers, you could always say, "Please let me know if you have any questions or concerns!" 

• When responding to clients, please be professional! Use Professional Language and Tone: Choose your words carefully, and avoid slang, abbreviations, or overly casual language unless you have a close relationship with the recipient that warrants it. Maintain a polite and respectful tone throughout the email. 

• Respond Promptly: Aim to respond to emails in a timely manner, especially if the message requires urgent attention. If you need more time to provide a thorough response, acknowledge the email promptly and let the sender know when they can expect a reply or follow-up on the situation. FOLLOWING UP IS IMPORTANT TO CLIENTS. 

• Use Cc and Bcc Appropriately: When sending emails to multiple recipients, consider whether everyone needs to be included in the "To" field or "CC" field. Margo should be CCed on service issues and Makayla should be CCed on HR issues. 

• KEEP A CUSTOMER SERVICE AND TEAM-MINDED ATTITUDE WITH ISSUES. Instead of finding who to blame or pointing out who is to blame for an issue, address the issue and assure the client we will resolve the issue. If you're making your fellow employee look bad, you're making yourself look bad because we're ALL part of Marquis!