Online Courses
Negotiation Skills (2 hours, 7 minutes)
Negotiation skills aren't just important for the sales professionals among us. With a little practice, anyone can learn the simple rules of negotiation to get a great deal on a new car or house, or achieve greater success at work by getting better deals with suppliers, customers, and even colleagues. In this course, master negotiator Chris Croft walks through all the phases of a negotiation, from deciding to negotiate to closing. Chris discusses how to plan your negotiation and calculate your opening offer. Plus, he takes you through a series of specific negotiation tactics, demonstrates how to come to a win-win situation through the use of trading, and goes into how to close the deal.
Negotiation Foundations (1 hour, 5 minutes)
When it comes to negotiation, shifting your mindset from "a battle to be won" to "a problem-solving conversation" can improve your results dramatically. In this course, leadership coach, negotiation expert, and author Lisa Gates demonstrates the core skills of interest-based negotiation to get win-win outcomes every time. Learn a step-by-step strategy for negotiating everyday workplace issues, from asking for a raise or promotion to pitching ideas and resolving conflict. Lisa covers techniques such as diagnostic questions, anchoring, framing, and labeling, which help you navigate impasse and generate satisfaction on both sides of the bargaining table. Along the way, discover how to prepare for a negotiation, cultivate your influence, get into a zone of agreement even when you have to say "no," and negotiate remotely over phone or email. Lisa also shares her best negotiation tips and tricks and provides worksheets to practice your skills.
Negotiating with Agility (1 hour, 7 minutes)
Negotiation is dynamic, fast paced, and uncertain. Agility is crucial to success. The best negotiators avoid one-size-fits-all solutions; instead, they use agile strategies to avoid obstacles and capitalize on unexpected opportunities. In this course, Michael Wheeler—Harvard Business School professor and negotiation expert—shares the strategies of agile negotiation with you. Learn how to ask penetrating questions, improvise, say yes and no the right way, and adapt your strategy over time. The skills you build in this course can help you close deals that might otherwise slip through your fingers, craft creative agreements that advance everyone's interests, and resolve minor differences before they escalate into costly disputes. Each lesson is illustrated with real-life examples and exercises to practice what you've learned in your own negotiations, large and small.
Books
Authors: Deepak Malhotra, Max Bazerman
Summary: From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation. Whether you’ve “seen it all” or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of behavioral research plus the experience of thousands of business clients, the authors take the mystery out of preparing for and executing negotiations—whether they involve multimillion-dollar deals or improving your next salary offer. What sets negotiation geniuses apart? They are the men and women who know how to:
Identify negotiation opportunities where others see no room for discussion
Discover the truth even when the other side wants to conceal it
Negotiate successfully from a position of weakness
Defuse threats, ultimatums, lies, and other hardball tactics
Overcome resistance and “sell” proposals using proven influence tactics
Negotiate ethically and create trusting relationships—along with great deals
Recognize when the best move is to walk away
And much, much more
Author: John Lowry
Summary: Business and organizational leaders spend well over half of their professional time engaged in this process. It is the way they do deals, lead employees, and manage relationships. Most leaders learn to negotiate on the job through a long process of trial and error. In today’s competitive marketplace, there is no time for experimentation, nor room to make mistakes. The good news is by mastering negotiation, the next level of success is actually closer than it appears. The actionable advice and practical guidance offered in this book give a roadmap for every type of negotiation. Through case studies, illustrations, exercises, and personal stories, Lowry shows how to:
Make strategic decisions – move from doing what is comfortable to doing what is most strategic.
Manage the process – carefully balance the urge to compete with the need to collaborate.
Deliver the deal – fine-tune the negotiation process to achieve the desired outcome.
3-d Negotiation: Powerful Tools to Change the Game in Your Most Important Deals
Authors: David A Lax, James K Bebenius
Summary: When discussing being stuck in a "win-win vs. win-lose" debate, most negotiation books focus on face-to-face tactics. Yet, table tactics are only the "first dimension" of David A. Lax and James K. Sebenius' pathbreaking 3-D Negotiation (TM) approach, developed from their decades of doing deals and analyzing great dealmakers. Moves in their "second dimension"deal designsystematically unlock economic and noneconomic value by creatively structuring agreements. But what sets the 3-D approach apart is its "third dimension": setup. Before showing up at a bargaining session, 3-D Negotiators ensure that the right parties have been approached, in the right sequence, to address the right interests, under the right expectations, and facing the right consequences of walking away if there is no deal. This new arsenal of moves away from the table often has the greatest impact on the negotiated outcome. Packed with practical steps and cases, 3-D Negotiation demonstrates how superior setup moves plus insightful deal designs can enable you to reach remarkable agreements at the table, unattainable by standard tactics.
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