Any MP Pre-Order, should be handled following the normal process below
Follow Up Cases
Check Order Status
Late Delivery
Order Never Delivered
Pre-Order Early Delivery
Cancel Request
Declined Orders
Money Collection Issue
Modification
Modify Address/Number
Modify Order
Cooking Instructions
Modify Delivery Time
Food Complaints
Bad Food Quality
Wrong Order
Wrong Items
Missing Items
Cooking instructions not followed
Pending Orders
Big Orders
Duplicate Orders
Pending from Restaurant Side