Embedded Files
Declined Orders - MP
Case Description: Customer contacted us for any inquiry on his order, and we found the order is cancelled.
Or the customer is asking about the cancellation reason.
Notes:
If the customer paid online, and the amount is not refunded, take the action from BOA.
Contact Drivers:
Customer is asking why my order got cancelled: Live Order Process --> Order Status --> Cancellation Reason Inquiry.
Customer following on his order we found that the order was cancelled: Live Order Process --> Order Status --> Order will not be processed
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