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Collaboration Details: Talabat UAE has partnered with Abu Dhabi Commercial Bank to launch a co-branded card program where talabat customers would be able to receive cashback based on their card spend in the form of talabat pay credits.
Collaboration Details: Talabat UAE has partnered with Abu Dhabi Commercial Bank to launch a co-branded card program where talabat customers would be able to receive cashback based on their card spend in the form of talabat pay credits.
How the customer can apply for the card?
Customers can apply for talabat ADCB credit card from below channels:
talabat App
talabat Website
Third party links or QR (Link on Instagram post, QR scan from talabat mart shopping bag, etc)
ADCB Banking App
ADCB Website
ADCB Branches
Customer Benefits:
The benefits of getting a talabat ADCB credit card are
Welcome Bonus
Customer is eligible to get AED 500 worth of talabat pay credit subject to a minimum spend of AED 2,500 within the first 45 days from the date of card issuance.
talabat Credit Cash Back
35% back as talabat pay credit, max AED 35 per order >> Applicable on only 10 orders every month from talabat
and 1.25% tpay credit on other transactions on Talabat post 10 orders are done
1.25% tPay credit on all other purchase made within UAE and outside UAE and 0.35% on low interchange categories
Free tPro Membership for life
Customer will only enjoy free delivery benefits from the tPro subscription with the below MOV rates
Free Delivery on food at 50 MOV
Free Delivery on tMart at 100 MOV
Free Delivery on groceries and pharmacies at 100 MOV
No extra reward points only the standard reward points
Annual/Issuance Fee
Free for life
talabat reference number:
Customers would need to generate a reference ID number to apply for a talabat ADCB credit card if the customer is applying from ADCB website, online banking or physical branch. This reference number is mandatory to apply for a talabat ADCB credit card. The steps to generate the customer reference ID number are as follows:
Open talabat app-->Go To Account Section-->Click on talabat Pay→ Click on More Icon-->Click on talabat reference number-->Click on Generate, here you will be able to see your talabat reference number
If the customer had an issue with the reference number >> We will send SF case to Escalations
Benefits Posting for Customer:
Customer’s credit card statement from the ADCB side would be generated on the 5th of every month based on the customer usage.
The bank shares the statement and cashback amounts with talabat, so we add the cashback to the customer tPay credit on the 1st week of each month.
Customer would be able to see the benefits posted in the transaction history of talabat pay
Note:
When the card is activated the customer will become a T-pro customer.
The Cashback credit validation will be 2 years
Card delivery will be through the bank, so whenever the customer asked for the delivery date/time we will ask the customer to get back to the bank and ONLY if the customer insisted to get the ETA we will inform him/her that the card should be delivered within 3-5 business days.
Existing tPro members: If the customer is a T-pro customer and wants to cancel the plan to get the free subscription customer can cancel the current plan on the app. Once it expires, the Talabat pro-ADCB subscription will be automatically activated.
When the customer receives the card, he can add it to the account and set it as the default payment method to earn credit every time he order.
For any tPro issues/cases we will follow the normal tPro SOPs.
Cashback Issues SOPs
Cashback Issues SOPs
Contact Driver:
Across Journey >> Customer Account >> Subscription / Premium service issue
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