Checklist for Customer History

If one of the below criteria is applied, we will not take any action

1- Using fake emails like: xxx@EmailNax, ej.pkachu1@gnail.com, pikachu2@gnail.com, pikachu3@gnail.com or under fake domains like: gnail, gamil, hotmil, gmeil, yahu.

2- Account is of recent creation (less than 1 week) and has more than 2 compensations for the same issue or .more than 3 orders canceled - except Egypt & Jordan if the account is recently created we will not take any action (Compensation/Partial Refund)

Check if the customer has linked accounts visible on BOA by checking the Last Orders tab on BOA to see if the customer has different emails linked to the same phone

3- The customer has a history of many canceled orders

You can check them from BOA >> Last Orders >> Cancelled by Talabat.

The number of canceled orders is more than the number of successful orders.

4- The customer has a history of many Partially Refunded Orders.

You can check them from 1VU >> History of Events >> Customer Account and filter with Partial Refund from Events

Criteria :

- Customer has more than 3 partially refunded orders within the last 24 Hrs up to 1 Week.
Customer has more than 5 partially refunded orders within the last 30 days.

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