Wrong Order
MP

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CD: Post Delivery → Wrong Order / Never Delivered → Wrong Order

Case Description: Customer contacted us to complaint that he received a wrong order (Full Order), We will follow the below process.

Customer raised the complaint within the first 3 hours from receiving the order

Ask the customer to send a photo for the order

And ask if he / she still wants the Correct Order

Yes No

If the restaurant was unreachable/refused to cooperate and we checked the customer history and upon investigation we find that the customer is a compensation seeker or fraudster and upon that, we don't take any refund/partial refund or compensation action

we can use these scripts

English: Upon checking your order details and confirming with the restaurant/ rider, we found that the order was delivered right to you.

Arabic: .عند التحقق من تفاصيل طلبك والتأكيد مع المطعم / السائق ، وجدنا أنه قد تم توصيل الطلب إليك بصورة صحيحه

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Wrong Order MP

Ask the customer to send a photo for the order

And ask if he / she still wants the Correct Order

Wrong Order
MP