Volunteering at IFFR

Note: Phone numbers of location managers will be added here once they have been confirmed. 

De Doelen

Paula Bisschop & Benthe van Driel (Location Managers)

Doelen@IFFR.com

Theater Rotterdam (Schouwburg)

Siene Verbeek, Teuntje Mortier & Fleur de Goeij  (Location Managers)

Theaterrotterdam@iffr.com

Pathé Schouwburgplein

Nikki Jansen & Alexandra Milteer  (Location Managers)

Pathe@IFFR.com

Cinerama

Johanna Fuhler  (Location Managers)

Cinerama@IFFR.com

KINO

Lisa de Kwant & Loïs de Jong (Location Managers)

Kino@IFFR.com

LantarenVenster

Maaike Menheere & Lotte Vocking (Location Managers)

LV@IFFR.com

Oude & Nieuwe Luxor

Pawel Adametz (Locatiemanager)

luxor@IFFR.com

Katoenhuis (and Brutus)

Ticho Koerten & Ruth Franje  (Location Managers)

katoenhuis@iffr.com 

WORM (UBIK & Central Station) and V2

Borre van Leeuwen (Location Manager)

worm@iffr.com

Islemunda

Konstantinos

Fenix

Jennifer Jongenotter (Locatiemanager)

j.jongenotter@IFFR.com

At the Volunteer Desk you can get your volunteers kit! This contains a tote bag with a shirt and your badge. Note: You need this before your first shift. Try to always wear your T-shirt and badge during your shift.

Additionally, at this desk we will need to check your ID-card or passport before the start of your first shift. So please bring ID-verification when collecting your volunteer kit (driving license is not sufficient)! Even if it was already checked during the application process, we will need to verify your ID-card, passport or residence permit. Unfortunately we can't accept invalid identification, so if you have any doubts about your documents, please email us!

____________________________________________________________________

Opening Hours Volunteer Desk:

Wednesday 28 January: 12:00 - 16:00 (at the IFFR Office)

Thursday 29 January: 9:00 - 17:30 

Friday 30 January to Sunday 1 February: 9:00 - 20:00 

Monday 2 February: 09:00 - 18:00 

Tuesday 3 February to Sunday 8 February: Closed 

Location: De Doelen ground floor! (entrance at Willem Burgerzaal , Kruisplein 40)

If you already have a shift on Thursday morning 29 January or earlier, you can pick up your badge on Wednesday 28 January between 12:00 - 16:00 hr at the IFFR Office (Karel Doormanstraat 278B). If you can not collect your badge before Monday 3 February, please email the volunteer coordinators, so they can get you your badge at a different time.

Volunteer Rooms

The main festival venues will have their own volunteer room. Here, you will find everything you might need during your shift. We will provide coffee, tea and a fridge with cold beverages, as well as sandwiches for lunch/dinner and some fruit and nibbles. There is a refrigerator, tosti machine and a microwave, in case you want to bring your own lunch and in most cases there will be lockers to store your personal belongings.

Furthermore, this is where you can find your coordinator, check your schedule, read the Doorman, and connect to other volunteers during your break.

We like you to feel at home, but please consider that it’s a shared space. So we kindly request you to clean up after yourself and let your coordinator know if the room is running low on any supplies. And don't hang around too long when your shift is finished and other people are working. 

Green Team!

We have a green team policy that decided that we can no longer use paper or plastic cups. Please bring your own cup or bottle when working as a volunteer, so you can enjoy your coffee, tea, water or soda.

A Shift

• You’re expected to be ready at the starting time of your shift, so make sure you’re on time. When you arrive at the location you can drop your stuff at the designated spot (volunteers space) and get yourself something to drink. Most locations have volunteer space with lockers for valuable items. You can find details on entering the locations in the contact list. When you experience issues, call the number attached in the contact list.

• Tasks during the shifts are discussed in the kick-off meeting, training or described in a manual. If you have questions about what to do before the festival starts you can email the volunteer coordinators at Volunteers@IFFR.com. When you have questions when you arrive at a location the location manager, assistant location manager or subcoordinator can help you with any questions. In the contact list you can find the right numbers to call for questions. 

• Make sure to be visible to guests of the festival by wearing the shirt and badge. Be nice and helpful when people have questions, and if you don’t know the answers refer them to the (assistant) location manager, subcoordinator, information desk or the online help system on the website. If the guests are not being nice toward you or a colleague of IFFR, make sure to note it and tell the Location Manager as soon as possible. 

Badge

Your badge is your entrance to the festival! On your badge is your picture, name, role and a QR code that is linked to your account. Through your IFFR account you can order film tickets and you get a certain amount for free depending on the type of badge you have. 

Types of badges:

Volunteer Between 5 and 7 shifts in total. 6 free film tickets. 

Volunteer+ 8 or more shifts in total. Unlimited amount of free films. 

Note: Free tickets for both badges exclude special events such as Volkskrantdag, Official Opening screening, Official Closing screening, Closing party & Awards ceremonies.

Ticket sales start on 

...

How to get tickets

General points to remember:

• tickets are personal, cannot be shared with another person;

• several tickets cannot be booked at the same time;

• always cancel your free ticket if you are not going to use it (a minimum of 1 hour in advance);

• you can get 1 ticket per screening;

• always have your badge on you in order to enter the screening;

• tickets are loaded on your badge (read how to get your badge on the page Volunteers Kit & Desk).

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Steps

Step 1: Log into www.iffr.com with the email address you used to apply as a volunteer. Attention: If you use a different email address, the system will not recognize you as a volunteer.

Step 2: Pick the films you want to watch & select the ticket option: Volunteer.

Step 3: Press "add to the basket" and check if the tickets have been added in your account.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Attention Tiger Members! 

Tickets bought and paid for with a Tiger Member account, will be uploaded to your Tiger Member badge. So if you are a volunteer, but are also buying tickets as a Tiger Member, do bring the right badge along or bring both just to be sure.

For information on the amount of free tickets you receive as a volunteer, please refer to 'Shift & Badges' above.

Tickets Cancelling

If you are unable to attend a screening, please cancel your tickets online. Complimentary volunteer tickets can be cancelled in your online IFFR account by clicking the “Give Back” button. Paid for tickets cannot be returned.

If you have trouble ordering tickets or if anything is unclear, it’s best to contact the Customer Service by navigating to the little chatbox icon on the right-hand bottom corner of the IFFR website. Attaching screenshots in your message will help our colleagues a lot!

For the volunteers who will be travelling to Rotterdam for the festival, we have a collaboration with the Ani & Haakien Hostel. By going to their website Ani & Haakien & using the discount code tiger26, you receive a 10% discount! (make sure you’re using only small letters). The code is only usable by reserving through their website or through emailing.  

Visit: www.anihaakien.nl

Hostel Ani & Haakien Rotterdam
Coolsestraat 47-49
3014 LC
Rotterdam

Social Safety

• If you experience undesirable behaviour during your work or feel uncomfortable about something, you can always contact the volunteer coordinators! volunteers@iffr.com or ask their phone number at the location manager if urgent.

• If you need assistance immediately, go to your team coordinator or the Location Manager of your location. 

• If you want to talk to an external confidential counselor, you can contact Mores Online via https://www.mores.nl/ 

Meals

We’ll make sure you won’t go hungry during your shift, by providing you with sandwiches for either lunch or dinner. You are receiving two sandwiches and some fruit if you are working at the following times:

• Lunch will arrive between 11:30 - 13:00

• Dinner will arrive between 17:00 - 18:30

For this year's meals we are working with New Wave Catering, who will make sure we get to enjoy a variety of tasty vegetarian and vegan lunches. Of course there'll also be fruit and other snacks!

Note: ALL meals are vegetarian or vegan. If you have let us know about your additional dietary requirements which we will also take into account. We will update you on how we are doing this as soon as possible.

You can find the "menu" below.