The learning outcomes (or assessment objectives) for this section of the IB Business Management syllabus are:
The local and global supply chain process (AO2)
The difference between JIT and just-in-case (JIC) (AO3)
Stock control charts based on the following. (AO2, AO4)
Lead time
Buffer stock
Reorder level
Reorder quantity
Capacity utilization rate (AO2, AO4)
Defect rate (AO2, AO4)
Labour productivity, capital productivity, productivity rate, operating leverage (AO2, AO4)
Cost to buy (CTB) (AO3, AO4)
Cost to make (CTM) (AO3, AO4)
Please complete the following 5.6 Worksheet
Supply Chain Process: Local VS Global
Copy the table below and fill it in
Case Study Question 40.1 - Carrefour Case Study
Carrefour is a French hypermarket chain that operates on a global scale. It is one of the largest retailers in the world, with annual sales revenue in excess of €80 billion ($92bn). The vast number of products sold in its 12,225 retail stores across 30 countries across numerous continents means that the company must have an effective supply chain process. Carrefour’s business strategy is simple: it places emphasis on price, complemented by its constant pursuit of improvement in services for customers.
Source: adapted from https://www.carrefour.com/en
(a) Define the term supply chain process. [2 marks]
(b) Define the term price. [2 marks]
(c) Examine how Carrefour can improve the efficiency of its global supply chain process. [6 marks]
Just in Case (JIC) VS Just in Time (JIT)
Copy the table below and fill it in
Stock Control Chart Unlabelled.
Try to match the stock control chart labels on the left to the chart on the right
Slide 24 Case Study: Question 40.2 - IB Café
Slide 38: Case Study: Question 40.4 - Diallo Bakery
Question 40.2 - IB Café
Blanca Martin-Gil Vecilla owns and runs IB Café as a sole trader in Barcelona, Spain. Sales revenue has been falling and the high level of stocks held at the business is causing cash flow problems. Blanca feels that she is too busy to place orders based on sales forecasts produced by her assistant manager. A further complication is that IB Café’s main supplier has suddenly gone out of business, so she will now need to look for a new local supplier.
(a) Define the term sole trader. [2 marks]
(b) Explain how introducing just-in-time might be suitable for IB Café. [4 marks]
(c) Comment on why it might be advisable for IB Café to base its inventory orders on sales forecasts. [4 marks]
Stock Control Chart Answer Key
Productivity Ratios:
Please copy the following table and fill it in
Slide 71 Case Study: Question 40.13 - To make or to buy? That is the question
Slide 77: 5.6 Review Questions
Question 40.13 - To make or to buy? That is the question
Brothers Luke and Jake are about to celebrate their 4th and 6th birthdays next month. They have asked for a train table for their collection of wooden toy trains. Their father, Ned, has found only one retailer in the town that sells the product, made out of high-quality solid wood at a price of $155. However, the design is very bland and rather simplistic, so Ned feels that his boys might not like the design. If he were to make a similar product, he could personalise the train table for his sons. Ned has estimated that if he chooses to make the train table, the cost would be approximately $80 for all materials plus about fifteen hours of his time. He has yet to calculate the cost to make and the cost to buy.
(a) Define the term cost to make. [2 marks]
(b) Define the term cost to buy. [2 marks]
(c) Recommend to Ned whether he should make or buy the train table. Use both quantitative and qualitative considerations in your answer. [10 marks]
Questions: B, C, E, F, G
What you should know
By the end of this subtopic, you should be able to:
define the following terms: (AO1)
just-in-time (JIT)
just-in-case (JIC)
stock control chart
lead time
buffer stock
reorder level
reorder quantity
capacity utilisation rate
defect rate
productivity rate
labour productivity
capital productivity
operating leverage
cost to buy (CTB)
cost to make (CTM)
explain the local and global supply chain process (AO2)
distinguish between and evaluate ‘just-in-time’ and ‘just-in-case’ production (AO3)
draw and analyse a stock control chart, including the following parts: (AO2, AO4)
lead time
buffer stock
reorder level
reorder quantity
calculate and comment on the following operations management calculations: (AO2, AO4)
capacity utilisation rate
defect rate
labour productivity
capital productivity
operating leverage
calculate cost to make (CTM) and cost to buy (CTM) and discuss make or buy decisions (AO3, AO4)
https://quizlet.com/pa/836572627/56-production-planning-hl-flash-cards/?i=4jrhob&x=1jqt
https://www.gimkit.com/view/653725857a6f8b0030edbbdc
Buffer stock
The minimum stock level that a firm wishes to hold at any point in time.
Capacity utilization
Refers to the extent to which an organization operates at its maximum level (known as the firm’s productive capacity).
Capacity utilization rate
Measures a firm’s actual output as a percentage of its capacity (maximum potential output), at a particular point in time.
Capital productivity
This measures how efficiently an organization’s fixed assets are used to generate output for the business.
Cost to buy (CTB)
In a ‘make or buy decision’, this method calculates the total cost of subcontracting production to a third-party supplier.
Cost to make (CTM)
In a ‘make or buy decision’, this method calculates the total cost of producing the product in-house, instead of using a third-party provider.
Defect
This means that output (goods or services) is substandard, i.e., it does not meet certain quality standards.
Defect rate
This is a measure of the proportion of a firm’s output that does not meet quality standards, i.e., it is the percentage of output that is substandard.
Finished goods
Completed final products of a business that are ready to be sold to consumers.
Global supply chains
This refers to the network between a firm and its suppliers and consumers that incorporates all transactions on an international level, from sourcing raw materials to supplying finished goods and services to customers.
Just-in-case (JIC)
A stock control system that relies on the use of reserve or buffer stocks in order to meet changing levels of demand.
Just-in-time (JIT)
A lean stock control system that relies on deliveries of stock being made just in time for them to be used in the production process.
Labour productivity
This measures the average output per worker, for a given period of time.
Lead time
The timeframe (or time lag) from when a business places an order for stock and the firm receiving delivery of the stock.
Make or buy decision
The choice of managers whether to manufacture a product in-house (make) or to purchase it (buy) from a third-party subcontractor.
Maximum stock level
The most amount of stock that a firm wants to hold at any point in time, given its storage facilities and capacity.
Minimum stock level
Also known as the buffer stock, this refers to the lowest amount of stocks that a firm chooses to hold as a precautionary measure for production purposes.
Operating leverage
This is a measure of a firm’s total fixed costs as a proportion of its total variable costs. Hence, a business with relatively high fixed costs has high operating leverage.
Production planning
This is the management process of ensuring a business has the right resources at the right time to produce goods and supply services to meet the demands of its customers. The organisation of resources to establish what, when, how and where something can be produced.
Productive capacity
The maximum level that a firm is able to operate at, given the resources it has.
Productivity
Refers to the level of efficiency in the production process. The more productive resources are, the more output they generate.
Productivity rate
This measures the extent to which a firm uses its resources in the production process, such as output per worker or output per machine hour.
Raw materials
Natural resources used in the production process, e.g., wood, fish, physical land, and water.
Reorder level
The level of inventory when a firm is required to reorder its stock.
Reorder quantity
The amount of new stock that is ordered for production.
Semi-finished goods
Inventory consisting of work-in-progress, i.e., components of an incomplete product.
Stock control chart
A visual tool used to monitor and analyse a firm’s stock levels. It shows the rate at which stocks are used, when stocks are order, how long they take to be distributed, and when they are delivered.
Stock-out
This occurs when a business has no more stock for production or sale, i.e., it is out of stock.
Stockpiling
This occurs if a business orders more stock than it would usually do, perhaps in anticipation of higher levels of demand during economically prosperous times, such as peak trading periods.
Stocks
Also referred to as inventories, this refers to the materials, components, and products used in the production process, i.e., raw materials, semi-finished goods, and finished goods.
Supply chain
This refers to the various phases of business operations from the output of a product to it being distributed to the final customer.
Supply chain management (SCM)
The art of managing and controlling the sequence of activities from the production of a product to it being delivered to the end customer.
Usage rate
This shows the speed (rate) at which stocks are used in the production process.
The process of working with all of a business’s suppliers to ensure reliable and quality production and delivery of components and final goods.
The supply chain for a wooden table.
1. Trees are grown in a commercial forest, and then felled.
2. The trees are sold and shipped to a sawmill, which turns them into timber.
3. A carpenter buys the timber and manufactures a table.
4. A retailer sells the table to the consumer.
The supply chain for a cotton shirt.
1. Growing Cotton, planting cotton, picking cotton, transporting cotton,
2. Cloth manufacturer: refining cotton into thread and fabric
3. Tailor or producer: Taking fabric and turning into shirts
4. Distribution and transportation of shirts to retailers
5. Retailers: selling shirts to Customers
What should supply chain managers consider when selecting suppliers?
Impact on multiple stakeholders. It is important to consider the wellbeing of people and the planet in supply chain management. The choices a business makes about who, what, where and how to supply goods will impact workers and communities across the globe and the natural environment. Conscientious businesses will take their global–social and global–ecological responsibilities (Section 1.3.4) seriously.
Cost. Because of purchasing economies of scale, supply costs may be reduced if large orders are placed. For this reason, some manufacturers prefer to use a small number of suppliers, with each one providing more than one component.
Reliability. Reliability is about consistency and keeping promises. For manufacturers using just-in-time production, reliability will be a key factor when selecting a supplier. If a delivery is late or incorrect, the entire production line could be stopped.
Product quality. Product quality involves meeting an agreed standard. Poor quality components from a supplier can lead to a fall in overall product quality and a loss of reputation. Purchasing from the lowest cost company may seem better for profitability, but weaker regulations may impact quality.
Lead times. Lead time is how long it takes for a supplier to make a delivery. Lead times will vary depending on the industry and size of the order. An overseas supplier may take many weeks to fulfil an order, while lead times in a just-in-time manufacturing system may be measured in hours. In recent years, the supply chain has been prone to shocks such as the global COVID-19 pandemic, which caused many factories to shut down and resulted in longer lead times.
Local Supply Chain Advantages
Greater control, less risk. It is easier to monitor logistics, quality management and ethical practices locally than globally. These issues are increasingly important to consumers, who may demand products with transparent and ethical supply chains.
Lower transport costs. Increasing trade tariffs, rising fuel prices and taxes on carbon emissions make long distance transport more costly; shorter journeys will save money.
Local–social and global–ecological benefits. Purchasing from nearby suppliers supports stronger local communities and networks. You learned about generative businesses in Section 1.5.6; these are easier to develop in a local setting.
Local Supply Chain Disadvantages
Higher production costs. Local suppliers may not be able produce large quantities, reducing economies of scale. These higher costs can lead to higher prices for consumers.
Less choice. There may be fewer suitable suppliers offering the needed resources or products, especially for businesses in remote locations.
Global Supply Chain Advantages
Greater choice. Global markets have more potential suppliers with a wider variety of materials. Some materials, such as rare earth metals, may only be available in a limited number of places.
Lower costs of production. Global suppliers may offer resources or products at lower cost, because they pay workers less, have to comply with fewer regulations, or because they have technologies to produce more efficiently.
Global Supply Chain Disadvantages
Greater risk. Complex global supply chains may have greater risks due to exposure to multiple geopolitical tensions. Trade barriers, armed conflict, disrupted shipping routes, rising fuel prices, natural disasters and changing regulations are all issues.
Lack of transparency and control. It is more difficult to monitor logistics, quality management, and ethical labour and environmental practices globally than locally. These issues are increasingly important to consumers, who may avoid products with supply chains that are unethical or not transparent.
Kognity: The organisation of resources to establish what, when, how and where something can be produced.
InThinking: This is the management process of ensuring a business has the right resources at the right time to produce goods and supply services to meet the demands of its customers.
Just-in-time (JIT) production
An operations management strategy where raw materials or other inputs are ordered and delivered immediately before their use, so that stock (inventory) can be minimised. Stock is delivered immediately the moment that they are required for production. Improves working capital as it removes costs of holding buffer stocks, storage, insurance of storage, and maintenance of storage.
Just-in-case (JIC) stock control
An operations management strategy where a business holds relatively large levels of buffer stocks so that a business can continue to operate when faced with an unforeseen event. Can meet changing levels of demand such as unexpected orders. Can continue operating even if there are delays in the delivery of stock. Not having enough stock would result in unhappy customers.
The key difference between JIT and JIC as stock control systems is that the former relies on operations that receive inventory as and when they are needed for production, whereas the latter relies on sufficient quantities of stocks (inventories) to ready ahead of time. See table 1 below for a list of the differences between JIT and JIC.
Costs of holding stock:
Storage
Damage
Maintenance
Insurance
Wastage
Security (theft prevention)
Just-In-Time Production Benefits
Improved cash flow and reduces costs. Businesses can reduce costs by reducing the stock (inventory) they hold. They can then use the money saved for other operations (Subtopic 3.7).
minimized storage costs
less waste from inventory (inventory doesn't go bad, no damaged inventory, doesn't become obsolete)
liquidity position improves because less money spent on inventory
Improved operations. Employees know they need to be careful in operations, because there is no spare stock (inventory) to rely on.
Increased capacity. With less storage space needed for stock (inventory), more space can be allocated to production.
Just-In-Time Production Limitations
Reduced economies of scale. Businesses will make smaller orders, possibly reducing purchasing economies of scale (Section 1.5.2).
High risk. Production may halt if a small part of the supply chain breaks down. Any delay in delivery becomes critical for production.
Reduced resilience. Businesses may be unable to adapt to changes in the internal or external environment (related to risk). JIT may not be suitable for businesses with seasonal demand.
Expensive technology. JIT system may rely on technology to ensure efficient stock control and movement, which can be expensive and vulnerable to technical faults and breakdowns
Depends on third-party suppliers. Effectiveness relies on the efficiency and reliability of third-party suppliers
Inflexible. Cannot meet unexpected changes in demand
Just-In-Case Stock Control Benefits
Resilience. Production can continue for a time, even with disruptions to supply chains. Unexpected orders can be filled.
Economies of scale. The business can order larger quantities of supplies, resulting in lower costs through purchasing economies of scale.
Less risk. The business is less exposed to changes in the external environment, such as increases in resource costs.
Increased customer satisfaction as stock is available when they want it
Just-In-Case Stock Control Limitations
Less working capital. Purchasing large quantities of stock reduces liquidity (Subtopic 3.5); less cash is available for operations.
Higher storage costs. Holding large quantities of stock is costly due to space needs.
Waste. A business may not be able to use all of the large quantities of stock it purchased, resulting in wasted resources, particularly with perishable goods.
Just-in-case systems hold buffer stock, making the business more resilient to disruptions.
What Retailers Like Amazon Do With Unsold Inventory (Video)
Stock Control Chart:
A chart that records when stocks are delivered, when they are sold and when and how much stock is reordered.
Stock Control Chart - Main Parts
Maximum stock level. This is the total amount of inventory a company wishes to hold, using current storage facilities.
Buffer stock level. This refers to stock that is held just in case there is an unexpected order or late delivery. Buffer stock is a backup so that customers’ needs can still be met if something unforeseen occurs.
Lead time. This is the time it takes a supplier to fulfil an order; the difference between when an order is placed and when it is delivered.
Reorder level. This is the point when new stock is ordered from a supplier. It takes into account the lead time and buffer stock level.
Reorder quantity. This is the amount of stock that is ordered from a supplier.
Stock control chart for a candy (sweet) shop.
Stock Control Chart Explanation (See Stock control chart to the left)
The shop is only large enough to hold 600 candy bars; this is the maximum stock level. Each time a candy bar is sold, it is recorded on the chart. Sales are represented by the downward sloping parts of the chart.
When the shop has only 300 candy bars left (the reorder level), it will place an order of 500 bars with its suppliers. 500 is the reorder quantity.
The time it takes for the suppliers to deliver new stock is referred to as the lead time. It is measured on the x-axis from the time of reorder to the time of delivery. In this case, the lead time is just under two weeks.
In weeks 4, 8 and 12 new stock is delivered. This is represented by the vertical lines on the chart.
The owners of the candy shop never want to be in the situation where they have no candy bars left to sell. They have therefore set a minimum stock level of 100 bars.
More realistic stock control chart for the candy (sweet) shop
More realistic stock control chart for the candy (sweet) shop Explanation (See Stock control chart to the left)
Unpredictable stock levels because of:
Late deliveries
Seasonal demand
Production delays
Unpredictable demand
As a result
May have stock below their buffer stock levels
May run out of stock
May have too much stock from low sales with over capacity of storerooms
Performance Indicators for Operations:
productivity rate
labour productivity
capital productivity
defect rate
operating leverage
capacity utilisation rate
The ratio of output per unit of input (labour or capital) over a period of time.
Example:
A factory produces 2,000 wooden chairs in 8 hours.
2,000 (chairs) ÷ 8 (hours) = 250 chairs per hour
The output per worker over a defined period of time; total output divided by number of employees.
Example:
a team of people is employed to proofread books for publication.
If 8 workers can proofread 40 books per month, this would mean that labour productivity is 5 books per employee per month.
40 books / 8 employees = 5 books per employee
A measure of how efficiently a business uses its capital; total output/capital input.
Example: 2 machines can produce 50 000 drinks in one day
= 50 000 / 2
= 25 000 drinks per machine
The higher the capital productivity rate, the more efficient a business is at utilising its fixed assets.
Capital productivity expresses the output of a firm using an output to input ratio for a given time period, such as output per machine hour or output expresses as a percentage of the firm's capital employed.
The formulae for calculating capital productivity is:
Capital productivity = (Output ÷ Machine hours)
or
Capital productivity = (Output ÷ Capital employed) × 100
where
Capital employed = Non‐current liabilities + Equity
The defect rate is the percentage of output that does not meet expected quality standards.
Example:
Toy business has 60 defects for every 1000 units it produces.
Defect rate = 60 / 1000 = 6%
Negative impact of defects:
harm to customers caused by the defect itself
the need to recall defective products, which is very expensive and lowers profits
the undermining of confidence in all the products the business makes, harming sales revenues
possible costly legal action if the business has been negligent
Capacity utilisation is the percentage of a company’s total capacity that is currently being used.
Example:
Hotel has 1000 rooms. 300 rooms were occupied today.
Capacity utilization rate =
300 / 1000 = 30% of it's potential capacity
The measure of a company’s fixed costs relative to total costs.
If sales increase, does profit increase a lot or just a little?
Depends on amount of Fixed Costs!
High operating leverage means that the business spends relatively large sums on fixed costs such as research and development, physical capital or marketing (pharmaceutical industry).
"Degree of Operating Leverage (DOL)" is the same as "Operating Leverage"
Or
OL > 1 → profits increase faster than sales (high leverage, high risk)
OL < 1 → profits increase slower than sales (low leverage, lower risk)
What does operating leverage tell us?
Operating leverage can be used to measure of the impact of an increase in sales revenue on the profit of the business, as this will depend on the firm's fixed and variable costs.
Operating leverage measures how a firm's operating income is affected by its fixed costs, variable costs, and sales volume. The ratio helps managers to determine whether the firms has too many fixed costs (such as rent or mortgage payments) or too many variable costs (cost of sales related to making and/or selling the products).
A business with a lot of fixed costs will tend to face more risks. This is because a fall in sales, perhaps caused by an economic recession, will still mean those expenses have to be paid. By contrast, if there is an increase in sales revenues, the firm's fixed costs stay the same, so the business stands to gain a lot more profit.
However, if the business has a lot of variable costs, this is not so much of a risk. This is because if sales revenues fall, so will the firm's cost of sales as variable costs are directly linked to the level of production or output. Hence, operating leverage signifies the importance of controlling fixed costs. Hence, the operating leverage ratio allows a business to see how different types of expenses impact its operating income.
The DOL ratio shows how well a business is using its fixed-cost items (such as rent paid on its premises as well as the machinery and equipment used in the production process) to generate profits. The more profit that a business can squeeze out of its fixed assets (or non-current assets), the higher its degree of operating leverage will be.
Operating Leverage Example:
Example: a biscuit manufacturer has fixed costs of $800 000. The cost of production per packet of biscuits is $0.04. Suppose that the business sells 1 000 000 packets of biscuits at a price of $4 per packet. The following calculation can be made:
every 10% increase in sales, profit will increase by 12.5%
Operating Leverage Example 2:
High Operating Leverage
High fixed costs
Eg. R&D, physical capital, marketing
Eg. Pharmaceutical Company
High fixed costs compared to variable costs are more risky (not as flexible) (sad =( )
Each sale gives you a larger amount of profit (happy =D)
More sensitive to sales fluctuations — they can gain a lot when sales rise but can lose heavily if sales drop.
Examples:
Airlines → high fixed costs (planes, maintenance, salaries); extra passengers mostly add profit
Hotels → fixed costs for property, staff; extra guests = profit once break-even is hit
Software companies (like Microsoft) → huge R&D and development costs, but selling more copies costs almost nothing
Movie theaters → rent, salaries, utilities; each extra ticket sold is almost pure profit
Car manufacturers → high investment in factories and equipment
Lower Operating Leverage
Means higher variable costs
Eg. materials, piece rate labour, shipping, etc
Eg. Grocery store
High variable costs compared to fixed costs are less risky (more flexible) (happy =D)
Each sale gives you only a small amount of extra profit
Examples:
Grocery stores → lots of variable costs (inventory); slim margins
Restaurants with revenue-share leases → variable rent and ingredient costs
Consulting firms → mainly labor-based; costs increase with each project
Freelancers or gig workers → no fixed office, only paid per job
Retail drop-shippers → only buy goods after receiving customer orders
Degree of Operating Leverage (Managerial Accounting)
The cost to buy (CTB) refers to the total cost of subcontracting production to a third-party supplier, i.e., the cost of outsourcing production.
Cost to buy (CTB) = Price × Quantity
The cost to make (CTM) refers to the total costs of producing a good or service in-house. i.e., the cost of producing the product internally rather than outsourcing.
Cost to make (CTM) = Total costs of production = Total fixed costs + Total variable costs
A make or buy decision involves managers choosing whether to manufacture a product in-house (make) or to purchase it (buy) from a third-party subcontractor. A make or buy decision is therefore about the relative benefits or gains of insourcing compared with those of outsourcing production.
Quantitative and qualitative factors affecting make or buy decisions
Quantitative Reasoning:
If the CTM > CTB, the firm should use outsourcing or subcontracting.
If the CTB > CTM, the firm should use insourcing (in-house production).
Does it matter if it's a social enterprise?
For-profit social enterprises and non-profit social enterprises must weigh up the issues of quality and local/global responsibilities to the social foundation and planetary boundaries differently from a for-profit commercial enterprise.
Remember: that social enterprises are working to regenerate natural and human systems and distributing value more widely to stakeholders. This means that costs of production will be less important in make or buy decisions.
Reasons to Make
In-house production (make)
Quality and cost control through vertical integration.
Protecting intellectual property
Production secrets and patents do not need to be shared with a third party. This is important because outsourcing increases the risk of copycat brands or fakes occurring, potentially damaging the sales and/or the brand image.
Corporate Social Responsibility / Brand image:
Can ensure healthy and fair working conditions for employees and robust environmental protection.
Example: Nike controlling production of clothes, can control labour conditions, no sweat shop production, improve ethics and brand name
Reasons to Buy
Third party suppliers (subcontractors) (buy)
can create flexibility and capacity for the business, such as dealing with unexpected fluctuations in the level of demand.
Subcontractors may be more productive and cost-effective.
Specialisation and expertise. Sometimes a business simply does not have the expertise to make the product it wants to sell.
Low costs due to economies of scale. subcontractor can combine the work with other products in order to achieve economies of scale, thereby lowering costs of production.
Lower fixed costs. The business may not want to invest in the large-scale capital, such as a factory, needed to produce the product, especially if it is unsure about its success. Outsourcing to a producer who already has production facilities makes more sense in this case.