Market orientation versus product orientation (AO2)
Market share (AO2, AO4)
Market growth (AO2, AO4)
The importance of market share and market leadership (AO3) (HL only)
The role of marketing planning (AO2)
Segmentation, targeting (target market) and positioning (position maps) (AO2, AO4)
The difference between niche market and mass market (AO2)
The importance of having a unique selling point/proposition (USP) (AO2)
How organizations can differentiate themselves and their products from competitors (AO3)
Apply Porter’s Generic Strategies in a given context (HL only) (AO2)
The benefits and limitations of sales forecasting (AO3)
Why and how organizations carry out market research (AO3)
The following methods/techniques of primary market research (AO2):
• Surveys
• Interviews
• Focus groups
• Observations
The following methods/techniques of secondary market research (AO2):
• Market analyses
• Academic journals
• Government publications
• Media articles
• Online content
The difference between qualitative and quantitative research (AO2)
The following methods of sampling (AO2):
• quota
• random
• convenience
apply descriptive statistics tools in a given context (AO4)
Descriptive statistics will include the following.
Mean
Mode
Median
Bar charts
Pie charts
Infographics
Quartiles
Standard deviation
4.5 The Seven Ps of the Marketing Mix
Product
The relationship between the product life cycle, product portfolio and the marketing mix (AO2)
Extension strategies (AO3)
The relationship between the product life cycle, investment, profit and cash flow (AO2)
The following aspects of branding. (AO2)
• Awareness
• Development
• Loyalty
• Value
The importance of branding (AO2)
Price
The appropriateness of the following pricing methods. (AO3)
• Cost-plus (mark-up) pricing
• Penetration pricing
• Loss leader
• Predatory pricing
• Premium pricing
• Dynamic pricing (HL only)
• Competitive pricing (HL only)
• Contribution pricing (HL only)
• Price elasticity of demand (HL only)
Promotion
The following aspects of promotion. (AO2)
• Above the line promotion
• Below the line promotion
• Through the line promotion
Social media marketing as a promotional strategy (AO3)
Place
The importance of different types of distribution channels (AO3)
People
The importance of employee–customer relationships in marketing a service and cultural variation in these relationships (AO3)
Processes
The importance of delivery processes in marketing a service and changes in these processes (AO3)
Physical evidence
The importance of tangible physical evidence in marketing a service (AO3)
Appropriate marketing mixes
Appropriate marketing mixes for particular products or businesses (AO3)
The opportunities and threats posed by entry into international markets (AO3).
Conceptual understandings
Social, cultural and technological change can impact the language and medium of marketing
Creative ways of informing stakeholders can lead to positive business outcomes
Ethical marketing practices can enhance a business’ brand image
Sustainable marketing practices can be effective for business success
Suggested inquiry statements to explore
How marketing strategies may evolve in response to changeable customer preferences.
Why effective market research may bring about creative business practice.
How social media development could change an organization’s marketing strategies.
Why globalization can bring many changes to business activity.
Why successful marketing campaigns are increasingly being built around the ethical and sustainable practices of a business.
Suggested theory of knowledge questions
Can companies know us better than we know ourselves?
How might a company protect against sample error and bias when designing primary market research?
Are there different criteria for ethical standards for online services compared to physical products?
Are consumers rational?
Are predictions in the human sciences inevitably unreliable?
How might the language used in focus groups influence the conclusions that are reached?
Are consumers too unpredictable to study scientifically?
Is it possible to eliminate the effect of researcher bias when conducting market research?
What impact has social media had on how consumers acquire and share knowledge of products?