Additional Resources

Once you have gone live with Global Financial Aid Services, if you have any inquiries regarding the process of drawing down or returning funds to G5 for award years packaged prior to the implementation of Global Financial Aid Services, please reach out to our Director of Title IV Accounting, Siobhan Arbogast, at sarbogast@globalfas.com.

Siobhan will provide guidance on the correct procedure and supply any necessary spreadsheets that must be completed. Additionally, she will inform you of the appropriate email address(es) to which the completed spreadsheets should be submitted.

If you are seeking training documentation on these processes, please refer to the Disbursements > Mid-Year Process section of the GFAS Resource Center. 

There may be instances where you need to notify Global Financial Aid Services of profiling changes, including but not limited to program changes, term or payment period start/end date adjustments, phone or email updates, and any modifications to the student portal. For these changes, please email campusprofile@globalfas.com.

If you have any questions regarding which items should be escalated to our campus profiling email, feel free to contact your client service team for assistance.

You may contact your Client Service Representatives between 8:00 AM and 6:00 PM CST, Monday through Friday, during normal business hours. For your Client Service Representative’s contact information, please refer to the Escalated Procedures document below.

For escalated issues only, assistance is available by phone (228.265.2348) or email (cseg@globalfas.com) on Saturday and Sunday, from 8:00 AM to 6:00 PM CST.

In the event of an unexpected closure of Global’s offices, Client Service Directors (CSDs) and Client Service Subject Matter Experts (CS SMEs) will still be available during normal business hours throughout the week.

There may be occasions when clients need to contact Global Financial Aid's IT Support line for technical assistance, such as issues with locked SAINT Director accounts or password resets. To reach Global's IT Support, please use the following phone number:

Main IT Support Phone: 228.523.1707

The IT Support team is available during normal business hours, Monday through Friday, 7:00 AM to 5:00 PM CST. Outside of these hours, calls will be forwarded to an on-call representative for assistance.

There may be occasions when you need to contact Global Financial Aid's Title IV Accounting Department. For any Title IV Accounting concerns or questions, please reach out to the Title IV Accounting Director, Siobhan Arbogast.

Title IV Accounting Director:
Siobhan Arbogast
Phone: 228.386.4447
Email: sarbogast@globalfas.com

For student files that require urgent processing requests, excluding those related to a loan period expiring within 72 hours, institutions must complete the Urgent Processing Request Form. Instructions for completing the form are provided at the top.

Situations That May Require Submission of an Urgent Request Form:

• Loan period expires within 14 calendar days

• Student with a pending loan who is about to withdraw (Anticipated Last Date of Attendance)

• Student with a pending loan who is about to graduate (Graduation Date)

• Student in financial crisis (must include an explanation)

• Reassignment of Pell for a crossover payment period

• Date of Determination (R2T4 calculations) exceeds 19 calendar days

• Student is re-entering within 14 calendar days (R2T4 calculations)

The form is available on the Report Server under the following path:
User Documentation > Global Forms > Global Processing > Urgent Processing Request Form

Submitting a Completed Urgent Request Form

College officials should send completed Urgent Request Forms to their designated Client Service Representatives via email.

Important Security Measures:

• If the form contains personal information, it must be password protected before sending.

• The password should be sent in a separate email to the Client Service Team Member.

Alternative Submission Option:

• Clients may upload the form to their SFTP site instead of password protecting the document.

• If using the SFTP option, an email must be sent to the Client Service Team Member notifying them of the file name and location on the SFTP site.