Client Services Intern

Organization: 

Target Hunger 

Site Supervisor: Reyna Zapata  

Organization Address: 

1260 Shotwell Street, Houston, TX 77020 

Organization Description: 

The mission of Target Hunger is to alleviate hunger and its root causes in the Houston neighborhoods we serve. Our vision is a Houston where no one goes hungry, and everyone can provide food for themselves and their families. Since our founding in 1989, Target Hunger has worked tirelessly and strategically to expand our capacity to support families trapped in poverty and facing the risk of going hungry. We have a three-pronged approach to strengthening our community: Food Assistance addresses the immediate need for food; Social Service Navigation helps break the cycle of poverty that causes chronic hunger; and Disaster Response provides critical aid when storms, floods, and other emergencies disrupt daily life.

Primary Function: 

The Client Services Intern is responsible for the accurate, courteous, and organized intake of client applications during Target Hunger’s weekly Food Fair events and other distributions as needed. They are responsible for client data accuracy as it pertains to client files through the Apricot Database system and maintenance of client files within Target Hunger’s food programs. This position requires a high level of self-reliance, interpersonal skills, and volunteer interaction. 

Duties & Responsibilities:

• The intern will help during Target Hunger’s weekly Food Fair events and Pantry distributions: 

  • Proper intake of returning clients with application assistance for new clients  

  • Program prep, setup, distribution, and breakdown if assistance needed by food service team/volunteers 

  • Excellent customer service during events, including when/if client issues arise 

  • Handling of applications in organized and confidential manner 

  • Data entry of applications into Apricot database in a timely manner after each event  

  • Learn and understand guidelines from Texas Department of Agriculture (TDA) to better support The Emergency Food Assistance Program (TEFAP) and Houston Food Bank (HFB) requirements (training provided). 

  • Maintaining appropriate recordkeeping documentation for compliance with TDA, HFB and agency regulations and assisting with internal or external audits. 

  • Confidentiality for client information obtained 

Preferred qualifications: 

• Reliable transportation required

• Ability to speak Spanish is a plus 

Number of available positions: 2

Hours expected to work each week: 20