frequently asked questions

We talk about ticket sales in our Village Meetings.  There is a part of the portal to see all our meeting minutes.  This includes registration fees for our village.  They increase as we get closer to the opening of Black Rock City.  We have information about how to obtain a village dues/fees refund and the deadlines as well.  So check out our meeting minutes.  

Check out Burning Man's Ticket Sales page and the Frequently Asked Questions from Ticket Support.  Tickets are exchanged via STEP or exchanged hand-to-hand.  You can read about STEP in the above links and be careful of buying tickets from scalpers.  

If you bought tickets, or accepted a transferred ticket, check your ticket status here:
https://here.burningman.org/my-tickets/login

Yes, it's a totally separate ticketing website with a separate login that is different from your login for Burner Profiles. 

If your tickets are Will Call, you won't receive anything in the mail. Information about when tickets are mailed out are in the links above.

You can check your ticket status (shipping status, tracking number, or if it's Will Call) on the ticketing site. 

Here is the contact info for Customer Support: 

• Ticketing Email Support: ticketsupport@burningman.org

• Ticketing Phone Support: 1-844-272-6505
  Hours: Mon - Fri (7am - 3pm) Pacific Time

We currently have some room.  All new campers should go through an acculturation orientation meeting that is about an hour.  You can ask to be considered as one of our campers and the April 2024 meeting minutes explains how one goes about requesting to camp with EBB&Glow Village.  This information is in this website portal.  

For 2024, we do not have that information yet.  We have been placed on the Esplenade as well as in great locations within the city. We will post our assigned location here when it's available. 

EBB & Glow Village will provide: 

• Communal shade for tent camping
  Aka Tent City, this is shade that goes over your tent and living areas

• Greywater collection barrels
  You pour your greywater into communal barrels which get pumped out during the week

• Organized ice runs
  You will still need to bring cash to buy your own ice, but you won't need to wait in line at Arctica multiple times a week

• Limited power for charging devices
  We have solar power available to charge your phone and batteries, but you should stock up on some solar lights if you want to light up your living area

• A shower stall
  Bring your own shower / solar shower and shower stuff, but we'll provide a raised privacy stall that collects collects your shower water into a greywater bucket

• Community magic
  You'll have tons of opportunities to participate and make magic, and some really kickass spaces to hang out and come home to.

You will need to bring your own: 

• Water

• Kitchen setup and coolers

• Food

• Solar shower (or borrow someone's at camp) if you want to take a shower. 

You can—and are encouraged to—make arrangements to share kitchen setups, meals, and other resources with your friends and neighbors. Find your neighbors on the Village Map.  

Need to find someone to bring up water or gear? Check out the Village Rideshare!

1. Sign up for village communications. 

2. Participate as part of the community. 

3. Fulfill our on-playa work expectations

4. Have fun and enjoy the wonders of Burning Man while being part of one of the best damn fams on playa. 

Each year, we have a shifts scheduler that is either owned by the camp lead or the village.  Use the Who's Who list found in this portal website to find out who is leading a camp.  Let them know if you would like to volunteer.  Later, our Volunteer Coordinator will begin reaching out to our campers and help you find good shifts.   

WAP (Work Access Passes) are early arrival passes that let you into the event during Build Week so you can help build. They are separate from BM tickets and you will still need a ticket to get in. They are assigned by date—for example, if you have a Thursday WAP, you can arrive on playa Thursday or later during Build Week, but you will not be able to arrive earlier than Thursday. 

Work Access Passes have have not yet been assigned. If you are assigned one you will get more info by email.   A limited number of WAPs are given to our village so let us know if you would like to come early and we will try to accomodate you.  

You are responsible for being Radically Self-Reliant and bringing everything you need to Burning Man, including your own food and water, plus bringing or making arrangements with friends for your own kitchen setup.

There is A TON of VERY thorough information on Google, Facebook groups, Reddit, and the greater internet on what to bring and and how to prepare for Burning Man. Here are some links to get you started:

Burning Man Survival Guide

Burning Man First Timer's Guide

What are the 10 Principles?

Burning Man Preparation Resources

Orphan Endorphin's VERY Detailed Burning Man Prep Guide

There will be solar power available for all campers for reasonable personal use (like device and battery charging), so most campers should not need to bring a generator. The village is not going to police personal fuel storage. Just be safe, don't store it on the ground, and don't get ticketed or else you're paying for it.

We will have a designated area ("Fuel Depot") for liquid fuel storage.  Use the Who's Who List of Leads on this portal to inform the Fuel Czar know that you would like to bring fuel.  There  are very specific compliance rules the village must adhere to so it's important to let us know ASAP so we can talk to you about authorization and storage requirements. You MUST make arrangements ahead of time if you plan to use the fuel storage depot.  We usually send out a fuel survey that is used to figure out our village needs and to keep compliant.  That survey link is in meeting minutes and on an email that went out to the listserv.   We are asking that fuel not be stored inside your RV's and in our fuel depots for BMorg compliance.  

There are two ways to transfer your ticket or vehicle pass to someone else: 

1. You can wait until the paper ticket is mailed to you in late July, and give them the ticket physically. 

2. You can digitally transfer the ticket via the Ticket Transfer Tool before the physical tickets are mailed out. Click here for step-by-step instructions to transfer tickets:
   How to transfer tickets or a vehicle pass to someone else 

The tickets must be accepted by the the person you're transferring it to in order to complete the transfer. Click here for instructions on how to receive tickets:
How to receive transferred tickets or a vehicle pass

Ticketing Phone Support: 1-844-272-6505
Hours: Mon - Fri (7am - 3pm) Pacific Time

If someone is transferring a ticket or vehicle pass to you, you must accept the tickets in order to complete the transfer. If you forget to accept the tickets, they will remain in the ticketing account of the original ticketholder.

Click here for instructions on how to receive tickets:
How to receive transferred tickets or a vehicle pass

Transferred tickets automatically default to Will Call pick up.

Ticketing Phone Support: 1-844-272-6505
Hours: Mon - Fri (7am - 3pm) Pacific Time

Yes—BUT ONLY TO A PERSON THAT THE VILLAGE DESIGNATES!

These are work tickets that were allocated to us by Placement for the express purpose of bringing our interactivity to playa. Email James at james.ehrhart@gmail.com   if you can't go, and we will reassign your ticket to someone else in the village. We reserve first rights to the Steward Sale tickets since we use them for early arrival and build infrastructure.  Please do not sell your Steward Sale ticket before communicating with James about that.  

If you resell a work ticket without the village's consent, we will NEVER assign you another work ticket again.

Yes. If something comes up after you register and you can't go, email Rinah (rinah.j.messier@gmail.com ) before July 31 and we'll refund your dues.

Yes. If you're making changes to your Campsite or camping arrangements, then email Phil (philmiller@pacbell.net) with your changes.

Yes! Although our physical meetings and builds are in the Bay Area, we have campers from all over playing major roles in the village, including several of our theme camp leads. 

All our meetings have an videochat option, so anyone can participate remotely.

And of course, you can (and are required to) participate on-playa.

We're not an "adult-themed" camp, but we ARE a camp full of adults at Burning Man, who enjoy doing various adult things that Burning Man is famous for. We have been assigned placement in neighborhoods full of bars and sex dungeons, and there won't be other kids to play with. Your mileage may vary, but most parents would not consider our camp to be an appropriate place for little kids to spend a week.

You should consider camping with Kidsville if you want to bring your kids. It's a camp for burner families, with trampolines and play structures and tons of other kids their own age to play with. There are art car rides and organized family-friendly activities. It's safer, more secure, in a quieter area, and they don't allow drugs or public sexual activity.

Here's some more info: Welcome to Kidsville

And here's the Kidsville FB group: Kidsville Facebook Group

If your camp will be at Burning Man this year and you're interested in joining forces, then email Phil (philmiller510@gmail.com) ASAP so we can explore options.