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Other Recommendation (Opportunities)
Road traffic offices should implement online forms as another option to the physical forms
This would mean, that the forms can automatically be filled out online and it is no more necessary to use the physical documents
We recommend to implement a CMS (Content Management System) for the road traffic offices. Then for example, the picture for the license can also be uploaded automatically
Three main drivers of digitalization in general:
The most important driver for road traffic offices is SOCIETY
As the Issuance of the driver license is a state mission, as a result there is no competition. So, society needs to push for digitalization
Digital transformation has a big impact for road traffic offices in terms of cost reduction and reduction of double tasks
Needs & wishes of stakeholders
License holder and applicants:
As 80% of all applicants are between 18-24 old (digital natives) they would like to use a digital process
Easier process for identification (Applicants don’t want to take an afternoon off for identification)
Optician (eye test):
Very positive about digital process
Errors can be minimized (applicants forget the form at home or they don’t have the right form)
Crosses can be forgotten and they road office sends the form back to the optician (A digital solution could prevent this problem at all)
Potential problem for the optician: Identification of the applicant (with photo integrated in online process this shouldn’t be a problem, because it would be the same as a physical identification via identity card)
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