Stay Geng-Geng
Step 1: go to "Order Enquiry"
Step 2: on order enquiry screen, go to lower right part and click "Free Post"
Step 3: Click dropdown and select option number "03 FPL Not Received After Being Sent"
Step 4: Leave a comment informing the next agent when did you send the Free Post Label. To leave a comment go to "Customer Enquiry" go to "Comments" tab and Hit "Add"