1st/ 2nd Failed Return Collection

FAILED RETURN COLLECTION (1st and 2nd)

1) Apologise to customer

2) Go to return collection (Check date is passed or not)

3) Confirm the customer’s full address

4) Obtain the order number from Order Enquiry > Order Details > Check Payment Type

5) Go to “Return Collection” Arrange another return collection for customer “Choose FOC” inform customer it will be FREE OF CHARGE. If customer is Personal Account Holder go to step 11.

6) FULL PAYMENT OR OTHER: Go to Customer Enquiry > Comments > Add “Type this message “ 1&2 Time Multiple Return Collection Failed. Arranged another Return Collection. FOC. Evri Web Form filled.

How to Leave a Comment:

*go to Customer Enquiry

*Click Comments

*Click ADD

* 1st or 2nd multiple return collection failed.  Arrange another return collection. FOC. Evri Web Form filled

*SAVE the comment

7) IMPORTANT: “ONLY FOR PERSONAL ACCOUNT HOLDER Go to MEMO ENTRY” Choose Category “Multiple Failed Returns Collections” Type this message: “First Failed Returns Collections. Arranged another Return Collection. FOC. A/C 3,99”

8) Fill out EVRI Webform