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How to Arrange Collection

Step 1 - Select Order Enquiry to check the payment type used of the customer on the order they want to return

Step 2 - Go to "Order Details" tab and check Payment Type used if, Personal Account, Card & Cheque

Step 3 - Once the payment type used was confirmed, go to "Return Collection" to add a new collection

Step 4 - Ask the day suitable for the customer

Step 5 - Ask for collection instruction

Step 6 - Confirm the reason of return

Step7a - If the reason is eligible for FOC; tick the box for FOC and hit "OK"

Step7b - If the reason is not eligible for FOC; no need to tick box just hit "OK"

Step 8 - Confirm the Collection to the customer

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