Multiple Failed Return Collection

MULTIPLE FAILED COLLECTION (3x or More)

1. Apologize

2. Check Return Collection Screen (check date)

3. Check payment type (Personal Account or Full payment)

4. Send MEMO using MEMO ENTRY with Multiple Failed Collection

MEMO:

Category: Multiple Failed Collection

Memo Notes:      Account number

                             Order Number

                             Customer's Full Name

                             Customer Contact Number (to contact)

        (Times of failed) Arrange another collection, FOC, Evri web form filled. A/C 3.99 Advise 3 days for investigation

5. LEAVE COMMENT FOR NEXT AGENT

Steps: Customer-Enquiry-Comments-Add-Save

6.  Re-Arrange collection and ADVICE TO GIVE 3 DAYS FOR INVESTIGATION (Not including SUNDAY)

7. Go to EVRI website and fill out EVRI Web Form