Medical Office Assistant Supports
Medical Office Assistant Supports
This section provides links to useful information for Medical Office Assistants (MOAs) on topics such as getting Connect Care access, essential workflows, and other key resources.
Embedded Files
Connect Care Training and Access for MOAs (click to expand/collapse)
Connect Care Training and Access for MOAs (click to expand/collapse)
New Non-AHS MOA?
New Non-AHS MOA?
New non-AHS MOAs needing to be set up with Connect Care must complete this survey: https://is.gd/MOAs_AllZones.
Connect Care Training
Connect Care Training
After completing the initial survey linked above, to register for training, complete this survey: https://redcap.link/Launch6Training.
The resource and support guide that is part of MOA training is linked below.
Accessing Connect Care From Your Own Computer
Accessing Connect Care From Your Own Computer
Connect Care is located on secure servers within the AHS network. The same rigorous security structures used to secure access to the patient care version of Connect Care are applied to the training version.
To access these servers, you will have to be provided with Remote User Network Access (RUNA). This access allows individuals to authenticate the AHS network from their own computer located outside of an AHS facility.
This access is sometimes referred to as RSA, RUNA, SecurID, or Remote Access; these terms are interchangeable and all relate to the ability to access Connect Care, and related applications, when located outside of AHS.
How Remote Access Works
Remote access is how AHS ensures that only authorized users can access Connect Care. This is done by requiring you to provide a unique code number when logging in. This code comes from an application installed on your smartphone. Because the code is unique to each person and is constantly changing, it helps ensure that only authorized people can access Connect Care.
The code generated from the smartphone application is based on:
a Token provided by AHS, which is loaded once into the app; and
a unique PIN defined by you, which is entered into the app.
Outlined below is information on how to:
install the remote access app on your smartphone;
load the Token provided by AHS into the smartphone app;
create the PIN that you will use with the smartphone app; and
verify that your Token works so you can use your SecurID remote access.
Install the Smartphone App
Install the Smartphone App
The smartphone app you require is called RSA SecurID.
To install this app, open your smartphone and navigate to the Google Play store or the Apple App Store and search for "RSA SecurID". Alternatively, you can email the appropriate link below to yourself, open the email on your smartphone, and click on the link.
Load the Token Into the App
Load the Token Into the App
Your unique Token will be sent to your personal email address by the AHS remote access team. This email will include instructions for installing the Token. The instructions and steps are relatively complex and the information below is intended to provide a clearer summary of the steps that you have to take.
What you need:
a smartphone;
the SecurID app installed on your smartphone; and
the configuration email from remoteaccess@ahs.ca that includes your Token plus installation instructions.
Steps to install the Token:
Ensure the SecurID app is installed on your smartphone.
Forward the email to an address that you can access from the mail app on the phone. Webmail applications such as Gmail may not open the Token correctly.
Click the appropriate Token link in the email (there is one link for Android and one for iPhone). This should open the Token in the SecurID app.
Note: Certain email clients on iPhone will not recognize the link; if this happens, try using the built-in mail app.
Alternative steps:
Open the email on your smartphone (or forward it to an address that you can access from the mail app on your smartphone).
Click the SDTID file that is attached to the email.
On iPhone, click the Share icon (icon looks like a square with an up arrow).
Select the SecurID app as what you want to share this attachment with. You should see a “Token imported successfully” message.
Create Your PIN
Create Your PIN
Your Token will be protected by a PIN; it will not work unless you enter the correct PIN. Your PIN is stored on AHS servers and will not change if you delete the app, get a new phone, etc.
What you need:
a desktop computer;
the configuration email from remoteaccess@ahs.ca; and
a smartphone with your Token installed.
Steps to create a PIN:
Open the RSA SecurID app on your phone.
Enter the temporary PIN "0000" on the app.
After entering the temporary PIN, an 8-digit passcode will appear.
On your desktop computer, navigate to token.albertahealthservices.ca.
Click Proceed or Accept to any certificate or security errors.
Enter the username that is provided in the email from the remote access team.
Enter the 8-digit passcode that appears on the smartphone app.
Enter a new PIN that you will remember.
The PIN must be at least 4 digits.
The PIN must not begin with a zero.
Memorize your new PIN.
Click Submit.
You will be asked to re-enter the PIN to confirm. Click Submit.
On your phone, return to the main screen of the RSA SecurID app. Do this by pressing the back button or the PIN button.
Enter the PIN that you just created. This will calculate a new 8-digit passcode.
Wait for the code to change. This code is generated based on the PIN you entered and is your passcode.
Enter the new 8-digit passcode into the Token website to complete setting up your PIN.
Note: This step can occasionally show an error. Please verify your token works with the final steps below.
Using Your SecurID Remote Access
Using Your SecurID Remote Access
What you need:
a smartphone with the SecurID app loaded with your AHS Token;
your PIN, created using the steps above;
your AHS username and password; and
a desktop computer.
Steps to generate a passcode on your smartphone and log in to Connect Care remotely:
Open the SecurID app on your smartphone.
Enter your PIN.
The app will generate an 8-digit passcode. This passcode changes every 60 seconds.
Navigate to the Connect Care portal.
On your desktop computer, navigate to myapps.albertahealthservices.ca.
Log in using your AHS username, your AHS password, and the 8-digit passcode from your SecurID app.
SecurID Information
SecurID Information
Alberta Health policy is to automatically de-activate any remote account after 6 months of inactivity and to automatically delete any remote account after 12 months of inactivity.
For any application that requires login with an RSA token, you will be locked out after three incorrect attempts. If you are not able to log in after the first attempt, wait for the code on the token to change before trying again - each passcode can only be used once.
Support
Support
If you require assistance in setting up your remote access, please contact the Service Desk at 1-877-311-4300.
For urgent assistance regarding non-AHS MOAs, please contact the Provincial Medical Affairs Shared System team: NonAHSMOA@ahs.ca.
Connect Care Workflows for MOAs (click to expand/collapse)
Connect Care Workflows for MOAs (click to expand/collapse)
Workflow: Changing orders after pre-op orders already done - MOAs
Workflow: Consultant workflow for pre-procedure orders in PAC - MOAs
Workflow: Fastest way to route documentation in Connect Care - MOAs
Workflow: Placing pre-op orders and using the consult as a history - MOAs
Workflow: Placing pre-op orders and associating with an existing case request - MOAs
ADT (Admission, Discharge, Transfer) Orders for Day Surgery Class Patients
Place in Outpatient/Hospital Ambulatory Surgery: This is an ADT order that should only be used for Day Surgery patients.
Using the Prep for Procedure navigator, the order can be found in the Surgical Admission order sets.
Should be selected for patients expected to discharge after surgery.
Admit to Inpatient: This order should ONLY be used for a Day Surgery class patient if they require an inpatient admission (i.e., they are no longer a Day Surgery patient).
Once the admit order is placed, it cannot be undone by placing a Place in Outpatient/Hospital Ambulatory Surgery order.
The patient class will update to Inpatient after the admit order is placed, which will require surgeons to complete a discharge summary and full medication reconciliation.
To facilitate patient movement for Day Surgery patients into inpatient spaces (keeping them as Day Surgery class), use the extended stay workflow.
Panniculectomy Case Ordering Requirements
For panniculectomies, surgeon offices will be responsible for: (a) completing a Clinical Indications form in Connect Care (or on paper and scanned into Connect Care), which will identify those patients whose clinical assessment is within the guidelines to have their surgery funded under AHCIP, or whether the patient is outside inclusion criteria and must incur the costs of the surgery privately; and (b) indicating on the Case Request order the appropriate funding indication (Fully Insured or Fully Uninsured). Surgeons/MOAs will be able to connect with the Hospital Billing department to determine status of patient payment. For workflow details, see the guide.
Additional Resources (click to expand/collapse)
Additional Resources (click to expand/collapse)
For more information about Connect Care, see other sections of this Manual, as well as the following resources:
Connect Care Bytes Blog (for updates, news, and launch support)
Page updated
Google Sites
Report abuse