Connect Care Manual - Fall 2026 Upgrade

Connect Care Fall 2026 Upgrade

The Fall 2026 Upgrade to the Connect Care clinical information system will occur on November 19, with changes to most Connect Care applications and key changes in Medication Management and Medication Reconciliation, Therapy Plans, and Transfusion Medicine. These changes are primarily enhancements and will affect all prescribers using Connect Care; users can preview the upgraded applications in the PLY/PLY2 environment and practice their workflows starting November 10.

Note that some of these changes will not be covered in the "What's New" tool or need additional information; details on these changes can be found at the bottom of this page. There will also be a Connect Care-wide downtime the day of the upgrade (November 19, 00:30-04:30), plus a transparent lockdown prior to the downtime that will impact the creation of new personalizations (November 13-19). Watch the Connect Care Bytes Blog for details.

Poster: Fall 2026 Upgrade

Need additional support? From November 23 to December 4, virtual drop-in support will be available at the below listed times for prescribers. Instructions on how to connect to the virtual session will be added here closer to the upgrade.

November 23–December 4, 2026
- Monday–Friday: 08:00–16:00
- Saturday–Sunday: closed
For after-hours/urgent issues (including login issues) or technology-related issues with clinical impacts, call the IT Service Desk & Provincial Solution Centre: 1-877-311-4300 (press 1 for Connect Care).

"What's New" Tool and Additional Changes/Information

This tool will again be used to communicate the Fall Upgrade changes, as with the Spring Upgrade. Starting November 5 and for 4 weeks post-upgrade, users will see a "What's New" notification (purple megaphone icon) in their home workspace; clicking this will take the user to a summary of changes relevant to them. Content that is seen will be based on the areas that the user visited in the 6 weeks prior to the notification.

For some key changes, more details and resources not in the What's New tool are provided below. A few additional changes will also be going live at the same time for convenience but are not technically part of the Fall Upgrade package. These changes will not be summarized in the "What's New" tool, but information is provided below.

Medication Management and Medication Reconciliation Changes (click to expand/collapse)

There will be two main changes for med rec within the Admission and Discharge Navigators:

A new, more intuitive before-and-after layout - Current orders will be on the left, orders for the next stage of patient care on the right; unsigned orders will appear alongside their already-signed counterparts, with arrows connecting any new orders that were created from existing orders.
Ability to place orders using the taskbar, for the current encounter or next encounter/department/discharge.

For more information, see the CMIO resources:

Med rec walkthrough videos (5 parts; Chapters 2-5 new/updated for Fall 2026): Chapter 1 - Med Rec Intro (1.5 min); Chapter 2 (NEW!) - Order Task Bar vs. Sidebar (1 min); Chapter 3 (UPDATED) - Admission Med Rec (5.5 min); Chapter 4 (UPDATED)- Discharge Home Med Rec (4 min); Chapter 5 (UPDATED) - IFT Signed and Held Orders (2 min)
Quick reference (updated for Fall 2026): Prescriber Inpatient Admission Med Rec Review; Prescriber Discharge Home Med Rec Review

Transfusion Medicine Changes (click to expand/collapse)

A few changes in Transfusion Medicine will go live at the same time as the Fall Upgrade, including:

changes to the Type and Screen (T&S) extension process;
display of electronic crossmatch eligibility in the Storyboard;
and several updates to all Transfusion Medicine order sets, ambulatory SmartSets, and therapy plans.

For details on the changes, see the lab bulletins. Details on prescriber actions required and available supports will be added here and on the Connect Care Support Blog about 1 week prior to the change.

Prescriber Wound Management for MyChart (click to expand/collapse)

With the Fall 2026 Upgrade, patients with documented wounds will be able to view wound measurements and images directly in MyChart. This will improve engagement and transparency for ongoing wound care. Prescribers will be able to control which wounds are shared with patients. It is important to know which wound images are visible to patients in MyChart and which are not. For details, see the tip sheet.

Tip: Prescriber Wound Management for MyChart

Mobility (Haiku and Canto) Changes (click to expand/collapse)

For Haiku and Canto, there will be a few minimal upgrades going live November 19, including: combining clinical images (iOS); photo quality improvement suggestions; cosigning notes; filtering actionable messages; patient list sorting and defaul views; sticky notes (iOS); and open encounter reminders (iOS). See the tip sheet for details. Updated Mobility Quick Start Guides will be posted on the Learning Home Dashboard the week before the upgrade.

Tip: Fall 2026 Upgrade - Mobility

DI Preprocedure Adult Order Set Updates (click to expand/collapse)

On November 19, significant updates will be made to the DI Preprocedure Adult order set. These changes will break existing personalization, so prescribers will need to re-personalize the order set after the upgrade. These changes will not impact the DI Preprocedure Pediatric order set or any post-procedure order sets. For details on the changes, see this resource.

Re-Personalization

Radiologists will not be able to make any personalization updates prior to November 19. To prepare for re-personalization, radiologists can take screenshots of their current personalization settings within the DI Preprocedure Adult order set before the change occurs. After the upgrade, when a radiologist opens their personalized order set, they will receive a notification indicating that sections of the order set have been updated and prompting them to update those sections within their personalization. Radiologists can then use any of the following supports to re-personalize:

Self-guided - Follow the steps in the CMIO tip sheet: Editing Personalized Order Sets
On-site support - A member of the DI Application Support team will be available at each of the following sites, Mon–Fri, 08:00–16:00:
- - Calgary: FMC/AJCC, SHC, PLC
  - Edmonton: UAH, MCH, RAH
Provincial Radiologist Support Line - Available business hours (Mon–Fri, 08:00–16:00): 1-833-476-4529
CMIO support
- - Nov 19-20: Submit a ticket, 1-877-311-4300
  - Nov 23-Dec 4: Virtual Drop-In Support (Zoom), Mon–Fri, 08:00–16:00; see details at top of this page
  - After-hours support: 1-877-311-4300

Launch of Obstetric Complex Medical Plans in Connect Care (click to expand/collapse)

On November 19, Obstetric Complex Medical Plans will launch in Connect Care. This new functionality has been developed to improve communication, care coordination, and patient safety for pregnant patients and newborns with complex medical needs. Two new episode-specific plans will be available: Perinatal Complex Medical Plan and Newborn Complex Medical Plan. There will also be alerts visible from the Storyboard if information is added into either of these plans. See the memo and tip sheet for details.

Obstetrics Update - Intelligent RhIG Panels (click to expand/collapse)

Existing RhIG order panel will be replaced with “intelligent" RhIG panels in the following order sets: Postpartum Vaginal Admission; Postpartum Cesarean Section Admission; IP Early Pregnancy Loss; Induction for Intrauterine Fetal Demise; MFM Fetal Procedure; IP Stillbirth; and Therapeutic Abortion Pre-procedure. The intelligent panels will consider the patient’s Rh, Antibody Screen, Anti-D, PP readmit status, and/or Gestational Age to preselect the correct option for the RhIG Prophylaxis order.

Spinal Cord Injury Navigator Updates (click to expand/collapse)

The spinal cord injury navigator currently called ISNCSCI ASIA will undergo some changes on November 19. Though the changes mainly affect nursing, there are some prescriber impacts:

The name of the navigator (in the “More Menu”) will change from "ISNCSCI ASIA" to "Spinal Assessments".
The navigator will contain two tabs: "Spinal Assessment", mainly used by nursing; and "ISNCSCI/E-ISNCSCI – ASIA", mainly used by prescribers.
The content of the navigator will change.

For more information, see the updated tip sheet.

Tip: Using the ISNC Spinal Cord Injury Navigator [link to be added soon]