Process Improvement Norms

[Under development]

Bottom Line

Improving system performance in priority areas:

• Acute Length of Stay (ALOS)/Expected Length of Stay (ELOS)

• Alternate Level of Care days

• Discharge rate

• Early post-discharge readmission rates

• Early post-discharge emergency room visit rates

• Patient Satisfaction (HCAHPS) indicators

Importance

[Under development]

Promoting Compliance

• Manual: Process Improvement Dashboard

Resources

• Reference: Know Your Data

• Reference: Acute Care Bundle Improvement Initiative

• Reference: Home to Hospital to Home

  • Metrics: H2H2H Measures