Regular Time Slots:
8 am
10am- 1pm
12pm-3pm
2pm-5pm
Overage Time Slots:
If the guys are moving through calls quickly, or if we have emergency calls that NEED to be put on the schedule.
9am-12pm
1pm-4pm
3pm-6pm
4pm-7pm
Emergency Time Slots:
If a call comes in at 2am then you can add an additional 3 hour window
5pm-8pm
6pm-9pm
10pm-1am
11pm-2am