Daily Duties

Calls need to be classified diligently after the end of each call.

 All customers must be called back to make sure they are happy.

Make sure to look at the next day’s schedule to make sure all technicians are booked and not open at least for the first call. If not reach out to Mai and Tom to see why (the technician) is not scheduled.

Keep in close contact with the techs as to how the jobs are progressing, if they are running behind, keep the customers posted.

If a tech completes the job for only the dispatch fee, $80 or $150, make sure to call them right away to figure out why the job wasn't sold. Then make sure Mai knows the reason immediately

If a tech finishes a job and does not collect onsite, call and try to collect right away.

Keep a close eye on the board to see which techs are moving faster than others, then allocate the other jobs to the faster techs. 

If a tech needs an estimate put together, make sure we immediately call the one that is preparing it to make sure it gets completed and sent before the end of the day.

Provide Mai with any daily reports no later than 4 PM.