Estimate Follow-ups

Estimate follow-up procedure as follows:

-Estimates that are given before 12PM, a follow-up phone call is required in the afternoon of the same day the estimate was given. 

-Estimates that are given after 12PM, a follow-up phone call is required the morning of the following day.

Notes:

1- If we cannot contact the customer, we must leave a msg. Put a reminder on your calendar to call him again the next day until you reach them, and he/she tells you that they are no longer interested or want to move forward.  If customer is unreachable, also send a text in the chat channel!

2- If the customer is still hesitant about moving forward, find out why they are hesitating, offer a date and time to follow up. (DO NOT TAKE NO FOR AN ANSWER). 

3- If the customer is not happy with the price, please call Tom or Ronnie immediately to close the deal.

4- Make sure Tom or Ronnie are available for you when you do the follow-up, MAKE SURE TO CALL THEM WITH CUSTOMERS THAT ARE PUSHY.