Installing the Dialer

The installation of the dialer is two part. The Call Flow Designer applocation component is uploaded through the 3CX Phone System Management Console interface, and the cfd-dialer debian package, which is installed through the comma-UI on port 8888.

Installing the cfd-dialer package

The cfd-dialer package is a debian package available from Far South Network's commanet repository. Installing the cfd-package is part one of the installation.
Navigate to port 8888, log in, and select Host System Tools, the Software Package Management, and the check for updates. This will make sure that any updates installed are at the very latest available version.

Once the update is complete, select Install a Package, and enter cfd-dialer as the package to install.

Click OK, and the package will start installing. This may take a few minutes. Please be patient and allow the process to complete uninterrupted.

Installing the dialer Call Flow Designer Application

The second component of the CFD dialer is a Call Flow Designer application to be uploaded via the 3CX Phone System Management Console.

This dialer project is customised for each installation, and can be obtained by placing an order with Far South Networks.

The dialer call flow project requires some data to be hard coded, before being uploaded to the system. This data includes:

• 3CX server serial number (far south product)

• Dialer parameters, such as:

• Predictive dialer or Power dialer

• Number and frequency of concurrent calls (in the case of a power dialer)

• Destination queue number.

In order to obtain a call flow project for your system, please contact Far South Networks to place an order. Once you have a obtained a Call Flow Designer application from Far South Networks, you can upload it by navigating to the 3CX Phone System Management Console. The expand the Advanced tab, and the Call Flow Apps.
Then upload the project by pressing the Add/Update button, and selecting the Call Flow Designer project obtained from Far South Networks.

Once uploaded, and successfully compiled, the project will show a green status indicator, and a time stamp indicating the most recent successful compilation.