Predictive Dialer

Predictive Dialer delivers efficient customer service to any 3CX PBX call center platform.

Create automatic customer calling campaigns, scheduling multiple, parallel outbound voice calls through a 3CX PBX queue and IVR

A customer calling campaign contains a list of customer contact numbers and the campaign schedule, uploaded in a CSV file.

Once loaded and initiated, customer calls are scheduled through the dialer based on agent availability in the select PBX queue.

When the customer answers a call, the dialer routes the call to the 3CX PBX queue and IVR.

If the customer contact is programmed in the 3CX PBX directory, the customer details will display on the agent IP handset.

Any available agent in the queue will then answer the call.

The dialer will note all unsuccessfully answered calls and schedule multiple retry call events to each failed contact number. The number of retries is configurable per campaign.

Upon completion of the campaign schedule, a report is emailed to the supervisor.

In addition, since the calls are answered by a queue, all traditional queue reporting is available, including Detailed Queue Statistics, reports on answered and unanswered calls, SLA breaches, etc. Incredibly detailed reports, in graphical and CSV format can be configured and scheduled to be sent at regular intervals,

This article provides information on installing and using the Predictive Dialer application.