SPRINT & RELEASE PLANNING

Information technology is taking a scrum approach to the ongoing development of VICE’s global support portal. Feature requests, workflow optimizations, teams to onboard, solutions to add, and bug fixes will be added to the backlog for future release. Each backlog item will undergo a requirement gathering stage to determine value, complexity, and level of effort needed. Backlog items will then be organized into repeatable work cycles, called Sprints:

• Work is prioritized by the product owner who will capture the needed requirement documentation.

• Before each release, Process Owners and Subject-Matter- Experts (SMEs) conduct user acceptance testing (UAT) to verify the solution is built or fixed as intended.

• Release notes follow each Sprint release into Production.

Contingent Worker Approval Form

• Who: All VICE FTE & freelance employees can request contingent workers to be on-boarded.

• What: Contingent Worker Approval Form allows employees and freelancers to request a contingent worker hire and have the request routed to an appropriate approver.

• Where: The form can be found on the VICE Support Portal (support.vice.com) under the Service Catalog under HR Services category.

• Why: Previous contingent worker (freelance on-boarding requests) were not being routed to a relevant approver, only directly to HR. A robust approval matrix with relevant approvers has been created and has been paired with an extensive request form that captures all relevant data for approvers to make an informed decision.

• Freshservice Orchestration Module

  • Allows for native integration to 3rd party applications (Okta, Google, Slack, Box)