Embedded Files
SPRINT & RELEASE PLANNING
Information technology is taking a scrum approach to the ongoing development of VICE’s global support portal. Feature requests, workflow optimizations, teams to onboard, solutions to add, and bug fixes will be added to the backlog for future release. Each backlog item will undergo a requirement gathering stage to determine value, complexity, and level of effort needed. Backlog items will then be organized into repeatable work cycles, called Sprints:
Work is prioritized by the product owner who will capture the needed requirement documentation.
Before each release, Process Owners and Subject-Matter- Experts (SMEs) conduct user acceptance testing (UAT) to verify the solution is built or fixed as intended.
Release notes follow each Sprint release into Production.
Coupa
Coupa
Who: All employees and contingent workers can request assistance via the VICE Support portal Service Catalog
What: We are implementing Coupa for supplier bill intake and processing at VICE
Where: VICE Support Service Catalog > Software Requests > Coupa
Why: To streamline the request process for users needing coupa access
Requirements: N/A
IT Business Request Forms
IT Business Request Forms
Who: All employees and contingent workers can request assistance via the VICE Support portal Service Catalog
What: Requests for New or Existing Processes and/or Integrations to be implemented via the Global Support Portal, and other platforms such as Fresh Service, Okta, etc
Where: VICE Support Service Catalog > IT Business Requests
Why: To streamline the request process for users and avoid bottlenecks
Requirements: N/A
Additional Updates:
LucidLink Group updates, can be found on Form
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