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SPRINT & RELEASE PLANNING
Information technology is taking a scrum approach to the ongoing development of VICE’s global support portal. Feature requests, workflow optimizations, teams to onboard, solutions to add, and bug fixes will be added to the backlog for future release. Each backlog item will undergo a requirement gathering stage to determine value, complexity, and level of effort needed. Backlog items will then be organized into repeatable work cycles, called Sprints:
Work is prioritized by the product owner who will capture the needed requirement documentation.
Before each release, Process Owners and Subject-Matter- Experts (SMEs) conduct user acceptance testing (UAT) to verify the solution is built or fixed as intended.
Release notes follow each Sprint release into Production.
Corporate Internal Project ID Creation and Updates in NetSuite
Corporate Internal Project ID Creation and Updates in NetSuite
Who: All employees and freelancers can request corporate internal PIDs and/or updates to PIDs in Netsuite.
What: Single and Multiple PID creation requests, Updates to existing PIDs (Change status, Revisions to fields, Update(s) to include vendor bills).
Where: VICE Support Service Catalog > Project ID Support category > Corporate Internal Project ID Creation and Updates in NetSuite option.
Why: Standardize the intake process for requesting internal PID creation and/or updates. Require standardized fields to be populated by requesters to ensure accurate reporting. Provide the accounting team with a queue of requests in efforts to reduce turnaround of PID creation.
Requirements: N/A
Other Corporate Project ID Questions or Issues
Other Corporate Project ID Questions or Issues
Who: All employees and freelancers can raise queries or flag issues regarding Corporate PIDs.
What: Intake support queries and distribute to support agents in accordance to region.
Where: VICE Support Service Catalog > Project ID Support category > Other Corporate Project ID Questions or Issues
Why: This form will be used to eliminate inefficiencies by centralizing queries within one queue to the corresponding support agents. These inquiries would pertain to corporate verticals (901 Corporate, 902 R29 Corporate, and 909 GPS).
Requirements: N/A
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