SPRINT & RELEASE PLANNING

Information technology is taking a scrum approach to the ongoing development of VICE’s global support portal. Feature requests, workflow optimizations, teams to onboard, solutions to add, and bug fixes will be added to the backlog for future release. Each backlog item will undergo a requirement gathering stage to determine value, complexity, and level of effort needed. Backlog items will then be organized into repeatable work cycles, called Sprints:

• Work is prioritized by the product owner who will capture the needed requirement documentation.

• Before each release, Process Owners and Subject-Matter- Experts (SMEs) conduct user acceptance testing (UAT) to verify the solution is built or fixed as intended.

• Release notes follow each Sprint release into Production.

Caption Hub

• Who: All VICE FTE & freelance employees can request Caption Hub.

• What: CaptionHub is a collaborative captioning and subtitling tool.

• Where: Global Support Portal "Service Catalog", "Software Request" tab.

• Why: CaptionHub aids in communication with greater clarity, power and accuracy to all audiences.

• Requirements:

  • GPS Approval

FTP Server

• Who: All VICE post & production employees can request access to the FTP server.

• What: The FTP, file transfer protocol is used to transfer files within the VICE network.

• Where: Global Support Portal "Service Catalog" tab, then chose service category: Access to FTP Server.

• Why:

  • This FTP server is strictly dedicated to transfer footage/files.

  • This will reduce transfer speed when sharing files/footage.

  • Access request will require approval to uphold the needed security around access to this content.

    • • This access approval will be managed by MT.

Data & Analytics Requests

• Who: All Vice employees can request access to a data & analytics solution(s).

• What: The data analytics software chosen can be one or multiple of the following:

  • Domo

  • Google Analytics

  • Adobe Analytics

  • Facebook Business Manager

  • Snowflake.

• Where: Global Support Portal "Service Catalog" tab, then chose service category: Data & Analytics Requests.

• Why:

  • Data & Analytics is used to best assist in creating reports, dashboards, etc. to inform business & sales decisions.

• Aesthetic Changes have been made to home page icons.