Release 15.2022.8 - April 2022

SPRINT & RELEASE PLANNING

Information technology is taking a scrum approach to the ongoing development of VICE’s global support portal. Feature requests, workflow optimizations, teams to onboard, solutions to add, and bug fixes will be added to the backlog for future release. Each backlog item will undergo a requirement gathering stage to determine value, complexity, and level of effort needed. Backlog items will then be organized into repeatable work cycles, called Sprints:

Work is prioritized by the product owner who will capture the needed requirement documentation.
Before each release, Process Owners and Subject-Matter- Experts (SMEs) conduct user acceptance testing (UAT) to verify the solution is built or fixed as intended.
Release notes follow each Sprint release into Production.

Envoy

Who: NA non-Workday users can now request Envoy access via the VICE Support portal Service Catalog.
What: Envoy is utilized for office entry, reserving desks at the office and managing incoming and expected visitors.
Where: VICE Support Service Catalog > Facilities > Envoy Access
Why: To streamline the request process for non-workday users needing office access
Requirements: N/A

Mission Control (P&E)

Who: All employees and contingent workers can request assistance via the VICE Support portal Service Catalog.
What: Users will be able to request access, report bugs and/or request new features
Where: VICE Support Service Catalog >Product & Engineering> Mission Control
Why: To streamline the request process for users to gain assistance without using the existing Asana Form
Requirements: N/A

Payroll 2.0

Who: All employees and contingent workers can request assistance via the VICE Support portal Service Catalog.
What: There is now corporate and production payroll teams on-boarded to support all of VMG.
Where: VICE Support Service Catalog >Payroll:
- Corporate Payroll NA
- Corporate Payroll EMEA
- Corporate Payroll APAC
- Production Payroll
Why: Payroll queue to be filtered by corporate/production payroll, and by country and region.
Requirements: N/A

Workfront

Who: All employees and freelancers can request access to Workfront via the VICE Support portal Service Catalog.
What: Workfront is an application used for user and project management.
Where: VICE Support Service Catalog > Software Requests.
Why: Certain employees and freelancers within Virtue are auto-provisioned access to Workfront. Other employees and freelancers can request access to Workfront via this Service Item if they need to collaborate with Virtue users.
Requirements: N/A

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