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SPRINT & RELEASE PLANNING
Information technology is taking a scrum approach to the ongoing development of VICE’s global support portal. Feature requests, workflow optimizations, teams to onboard, solutions to add, and bug fixes will be added to the backlog for future release. Each backlog item will undergo a requirement gathering stage to determine value, complexity, and level of effort needed. Backlog items will then be organized into repeatable work cycles, called Sprints:
Work is prioritized by the product owner who will capture the needed requirement documentation.
Before each release, Process Owners and Subject-Matter- Experts (SMEs) conduct user acceptance testing (UAT) to verify the solution is built or fixed as intended.
Release notes follow each Sprint release into Production.
VICE Product & Engineering
VICE Product & Engineering
Who: All VICE FTE & freelance employees can request a support from the VPE team.
What: VPE is the Digital team's Product and Engineering department, responsible for managing and iterating on VICE Tech products across the company and globe.
Where: Global Support Portal "Service Catalog" tab, then chose service category: "VICE Product & Engineering" tab.
Why: Promote new ways of working to deliver an exceptional employee experience, increase production & foster stronger collaboration across the Vice organization.
Digital Development EMEA
Digital Development EMEA
Who: All VICE FTE's and freelancers can request support from the Digital Development EMEA team.
What: Request for Support include: Amplified Stories, Invusion, Native Survey Tool and Stories Studio.
Where: Global Support Portal "Service Catalog" tab, then chose service category: "Digital Development EMEA".
Why: Prioritize submissions and improve on structure of support request fulfillment.
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