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SPRINT & RELEASE PLANNING
Information technology is taking a scrum approach to the ongoing development of VICE’s global support portal. Feature requests, workflow optimizations, teams to onboard, solutions to add, and bug fixes will be added to the backlog for future release. Each backlog item will undergo a requirement gathering stage to determine value, complexity, and level of effort needed. Backlog items will then be organized into repeatable work cycles, called Sprints:
Work is prioritized by the product owner who will capture the needed requirement documentation.
Before each release, Process Owners and Subject-Matter- Experts (SMEs) conduct user acceptance testing (UAT) to verify the solution is built or fixed as intended.
Release notes follow each Sprint release into Production.
Wolftech
Wolftech
Who: All employees and contingent workers
What: Request for a Wolftech Profile Creation
Where: VICE Support Service Catalog > Wolftech
Why: To streamline the request process for users needing Wolftech access
Requirements: N/A
Additional Updates:
Aspera Service Request Item created
Create / Modify / Remove Knowledge Base Article Service Request Item created
Data Council Team has been on-boarded to submit Data Council CAB changes via the Support Portal
Workflow updates to the IT Business Intake Form(s)
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