Student and Alumni Access Issues

Student Can't Login

If a student reaches out to you because they can't login to their account: 

1. Check to see if their account is active on Handshake. 

   1. Search the student’s email address in the search bar in Handshake. If you find the student’s profile, move to the next step. If not, move to step 4.

   2. Go to the student’s profile and the Account tab. Scroll down to Status. If their account is active, Active will be selected. The ‘Archive this profile’ box will be checked if the account is no longer active.

   3. To have an active account, the student/alumni must meet our student access criteria.

2. If their account is active, use the Student Login Issues email template. The issue is typically solved when we direct them to login through our Single Sign On portal.

3. If their account is NOT active, but can be found on Handshake. Check their APLUS account. If they are a current, degree seeking student who should have access, change the status of their account to active by going to the Account tab on their profile. Scroll down and de-select the 'Archive this profile' box. Then select 'Achive' for Status. Note, for the student to successfully log in, it is key that they have accessed UMN electronic resources in the past 6 months. If their UMN email is no longer working, they will need to connect with IT to reinstate their email, even if their account is active.

4. If their account is NOT on Handshake, check their APLUS profile or PeopleSoft to determine if the student is eligible for access. 

   1. If they are not eligible, send them the No Handshake Access email template.

   2. If they are eligible, forward the student information (name, email, student id) and the steps you have taken so far onto CSA (handshake@umn.edu).  

Alumni Can't Login

When students are converted to alumni in the University records, the data sync will begin importing their personal email instead of their University email, if they have one on record with the University. Students can find more information about leaving the University and updating their information here. At that point, they can set up a password and login using their personal email, or continue signing on using the University’s Single Sign On. After an alumni’s University email is deactivated, they can still use their x500 to login to University systems. If they don’t login to a University system for 6 months or more, their x500 will be deactivated as well. To reactive their x500, direct the student to contact IT (this is different than reactivating an email address). 

1. If alumni experience access issues, check to confirm their account is active on Handshake. If their account is active, use the Alumni Login Issues email template, the issue is likely in how they are trying to login to Handshake.

2. If their account is archived, check that they received a degree from the U on APLUS. If they have, activate their account by selecting ‘Active’ and deselecting ‘Archive this profile.’ If not, send them the template for No Handshake Access.

3. If you cannot find their account on Handshake, check that they received a degree from the University, and if so, have them this form to fill out: https://forms.gle/35jaFFHrU8ZRUj327