Employer Support

Search for the employer by their email address and check their company status. If company status is No Request Exists or Pending:

1. 1.  If you know they are legitimate: You can add them manually by going to the oragnization's profile, selecing edit, staff management, and add user.

   2. If you do not know the employer or their email domain is different from the company they are joining: Point them to Owner or Points of Contact at their organization. Find who the Owners and Points of Contact are at an org by going to the Staff Management section of the company profile.

If you cannot find the employer, their company profile is likely still pending with Handshake. If you are willing to vouch for them, Handshake will expedite their approval. Put in a ticket for the help center that includes the company name that's on the pending profile along with the name and email address of your employer contact. If you are not familiar with the company, instruct them to reach out to Handshake directly (you can also submit a ticket on their behalf).

Search for the employer by their email address and look at their email status. If email status is Not Confirmed - resend confirmation email (suggest they check spam and add Handshake as a contact).

They can either create an entirely new account with a new email address or contact Handshake support to update their account. For UMN alum or staff

If it is an alum or staff member receiving this message, have them clear their cache/history or try a new browser and start over using the instructions above in '.edu Email Addresses.'

Send them instructions for setting up an account as a UMN staff member. 

1. If they receive an error that no more UMN domains exist, forward the issue to handshake@umn.edu. Career Services Administration can request more domains from Handshake.

2. If they are an alum or have a mock student account, point them to the article How to Create an Employer Account Linked to Your Student Account in the above instructions. They should try again from the beginning after clearing their cache or trying a different browser. If they still have issues, have them reach out to Handshake support.

3. If they have a career services account, also send them:

   1. • Create an Employer Account Associated with Your Career Services Account

Have the employer connect with Handshake support for further help.

Either send the employer the password reset article from Handshake or walk them through the process in the linked article.

Options that may help:

1. Walk them through the steps found in Create an Employer User Account, Join a Company, and Connect with Schools. They extra support may solve the problem.

2. If you are confident the employer is legitimate, you can send them our Employer Approval URL that will automatically approve them at the UMN once they create their account. 

3. You can create an employer account for them then send them the invite link for the organization. This will connect them to the organization once they fill out their contact information.

   • Go to Employers and Create Employer. Enter the organization's information.

   • Once the org is created, go to the main profile. Scroll down to find the Staff section. Select View all staff then Invite Link.

At all?

1. 1. • Go to the company's profile and make sure 'Post Jobs' is selected under Employer Permissions in the Account Information section.

      • Go to the Staff section and select View all staff to see what role the staff member is assigned. If they are assigned the Representative role, they will not be able to post jobs. They need to contact one of their Points of Contact to change their user role.

To UMN?

• Make sure the organization is approved at the UMN.

• Send them the How to Post a Job instructions.