IT Services
Provided by CSE IT
Provided by CSE IT
IMPORTANT UPDATE!
Email forwarding from the cemshelp@umn.edu address will soon be disabled, meaning it will no longer forward to csehelp@umn.edu automatically. Please update your contact information for requesting assistance to use csehelp@umn.edu as the primary method of submitting a ticket.
For the best possible response time send your request directly to csehelp@umn.edu. Please do not forward or cc to this email or include CC's or multiple recipients to communications intended for this address. It should be the only recipient. Should you need to add another individual to the ticket for notification purposes, please provide that users name and email address in the request and they will be added manually. Replies to your initial email from other users will create a new ticket rather than add a comment to the existing ticket.
The CSE IT service desk can be reached by phone at 2-0876 and is located on the lower level of Lind hall, across the back ally from Amundson Hall, towards Church St.
Policies & Procedures
Updated November, 2022
Please take a moment to review the CEMS IT Policies & Procedures document for important information about the use of technology and how to obtain support for technology in CEMS.
CSE IT Service Coordinator
Dak Aldrich
Reference Documents
Recommended printers - List of recommended printer models known to work well.
Remote Access
A lot of IT services required the UMN VPN to be accessed. For example:
CEMS Intranet
Remote Desktop
Connecting to UMN file shares
Guides for remote access:
Remote Desktop to a UMN computer
Connecting to a UMN file share
VPN:
To access the CEMS Intranet site when off campus you will need to connect to VPN (you can download it based on your operating system). Connect via “split tunnel.” You will use this option when working off campus. https://it.umn.edu/services-technologies/virtual-private-network-vpn
Duo:
https://it.umn.edu/services-technologies/self-help-guides/duo-set-use-duo-security
CEMS Intranet Site Access
Before you can access the CEMS Intranet (go to the CEMS homepage and scroll to the bottom of the website) you will need to be added to the CEMS Personnel database.
Staff, postdoc, paid UG staff or researcher, or faculty: please contact Christine Fruzyna fruzy005@umn.edu
Unpaid student researcher, visitor, or volunteer: please contact Sarah Holewa sholewa@umn.edu
Grad students: please contact Michelle May mmay@umn.edu
Software
Any software used at the University must be approved by OIT and the OGC. Faculty, staff, and researchers are not permitted to purchase software without a security and legal review. Within the College of Science and Engineering, only the Dean holds the authority to accept terms of a software agreement.
Contact the CSE Software Acquisition and Contract Management (SACM) Office at csehelp@umn.edu with questions. Submit the CSE SACM Software Intake Form if you would like to renew or purchase software. More information can also be found on the CSE-IT Software web page.
CEMS website maintenance
Please send your requests to cemscomms@umn.edu with the requested changes, links, etc.
For changes to faculty research group websites, please contact the groups Computer Rep.