IT Services
Provided by CSE IT
Provided by CSE IT
For the best possible response time send your request directly to csehelp@umn.edu. Please do not forward or cc to this email. Replies to your initial email from other users will create a new ticket rather than adding to the existing ticket. If others need to be added as contacts please include that information in the request and we will add them manually. Requests sent to cemshelp@umn.edu will notify all IT staff.
You can also call the IT Office phone at 612-625-0876. If no one is available to answer please leave a message and someone will return your call.
Policies & Procedures
Updated November, 2022
Please take a moment to review the CEMS IT Policies & Procedures document for important information about the use of technology and how to obtain support for technology in CEMS.
CSE IT Service Coordinator
Dak Aldrich
Reference Documents
Recommended printers - List of recommended printer models known to work well.
Remote Access
A lot of IT services required the UMN VPN to be accessed. For example:
CEMS Intranet
Remote Desktop
Connecting to UMN file shares
Guides for remote access:
Remote Desktop to a UMN computer
Connecting to a UMN file share
VPN:
To access the CEMS Intranet site when off campus you will need to connect to VPN (you can download it based on your operating system). Connect via “split tunnel.” You will use this option when working off campus. https://it.umn.edu/services-technologies/virtual-private-network-vpn
Duo:
https://it.umn.edu/services-technologies/self-help-guides/duo-set-use-duo-security
CEMS Intranet Site Access
Before you can access the CEMS Intranet (go to the CEMS homepage and scroll to the bottom of the website) you will need to be added to the CEMS Personnel database.
Staff, postdoc, paid UG staff or researcher, or faculty: please contact Christine Fruzyna fruzy005@umn.edu
Unpaid student researcher, visitor, or volunteer: please contact Sarah Holewa sholewa@umn.edu
Grad students: please contact Michelle May mmay@umn.edu
Software
Most UMN licensed software requires a UMN owned computer for installation. There are a few exceptions to that. You can check our Software Licensing page for information.
CEMS website maintenance
Please send your requests to cemsdept@umn.edu with the requested changes, links, etc.
For changes to faculty research group websites, please contact the groups Computer Rep.