IT Services

Getting IT Help

For the best possible response time send your request directly to cemshelp@umn.edu. Please do not forward or cc to this email. Replies to your initial email from other users will create a new ticket rather than adding to the existing ticket. If others need to be added as contacts please include that information in the request and we will add them manually. Requests sent to cemshelp@umn.edu will notify all IT staff.

You can also call the IT Office phone at 612-626-0712. If no one is available to answer please leave a message and someone will return your call.

Reference Documents

Recommended printers - List of recommended printer models known to work well.

Remote Access

A lot of IT services required the UMN VPN to be accessed. For example:

• CEMS Intranet

• Remote Desktop

• Connecting to UMN file shares

Guides for remote access:

Remote Desktop to a UMN computer 

Connecting to a UMN file share

VPN:
To access the CEMS Intranet site when off campus you will need to connect to VPN (you can download it based on your operating system). Connect via “split tunnel.” You will use this option when working off campus. https://it.umn.edu/services-technologies/virtual-private-network-vpn 

Duo:
https://it.umn.edu/services-technologies/self-help-guides/duo-set-use-duo-security

Software

Most UMN licensed software requires a UMN owned computer for installation. There are a few exceptions to that. You can check our Software Licensing page for information.

CEMS website maintenance

Please send your requests to cemsdept@umn.edu with the requested changes, links, etc.

For changes to faculty research group websites, please contact the groups Computer Rep.