Technical Problems
If you have technical trouble with online activities, first troubleshoot your own computer/internet access. If you can't figure out what's wrong, contact your instructor right away with the number of the activity and a screenshot. (How to take a screenshot: https://www.wikihow.com/Take-a-Screen-Shot-(Screen-Capture).
Late work will not be accepted if the technical trouble is not reported immediately.
Need McGraw Hill/ Connect help?
Can't log in to Blackboard?
Visit the ACCCeSS Helpdesk (http://accc.uic.edu/service/acccess-helpdesk) or email UIC Blackboard support staff - blackboard@uic.edu.
Can't Access a Google Document, Folder or Drive?
Make sure you have set up Google Workspace @ UIC. Follow this link to complete this simple task.
Verify that you are using your UIC email address.
All of the above true? Contact your instructor.
IMPORTANT: DO NOT USE the Blackboard App to complete online homework, tests or quizzes in Blackboard. The app does not support all question types. INSTEAD, use the internet browser on your phone/tablet and log into uic.blackboard.com with your UIC Net ID and password.
Other computer problems?
Are you having trouble connecting to the UIC network - including WiFi? Having trouble logging into Blackboard even after you've followed the instructions here? Think you might have a computer virus? Need help installing your UIC Microsoft Word?
The ACCCeSS Helpdesk offers FREE hands-on help to UIC students with these issues and more. They have multiple locations throughout campus and are open late. Check out their website for more information - http://accc.uic.edu/service/acccess-helpdesk
Credit for late work due to technical difficulties:
If you have a technical difficulty, send your instructor the name of the activity and a screenshot of the problem page.
How to take a screenshot: https://www.wikihow.com/Take-a-Screen-Shot-(Screen-Capture) or your email exchange with Pearson Tech Support.
Late work will not be accepted if the technical trouble is not reported immediately.
Student Tech Guide - 2024-2025.pdf