University employees and their near relatives shall not solicit or accept any personal favor, gratuity, discount, gift or entertainment from any person or organization that is engaging in or attempting to engage in business activities with the University.

Conflict of Interest

You may not accept personal favors, samples, gratuities or entertainment from vendors seeking to sell products and services to the University. Samples offered for testing at the University may not be removed for personal use or consumption. Vendors who offer free products, favors or services, place both the vendor and you, as an employee, in a conflict of interest position and must be reported to your manager at once. If you are unsure about an offer that is made by a vendor, discuss it with your manager.

Dining Services Student Employee Policies

Music in the Workplace

With the approval of the manager, music may be played in the workplace. The volume is to be kept at an approved level and safe volume. For safety reasons, earphones are not allowed. Music and lyrics must be respectful, inoffensive and workplace appropriate.

Work Schedule Requirements and Limits

To ensure adequate staffing levels, units may impose requirements for a student employees work schedule (ie requiring a Late Night or Opening shift, requiring a certain position be worked, etc)

Additionally, student employees must maintain a minimum number of hours on their work schedule.

Level 1s - at least 9 hours per week
Student Supervisors (Level 2s and 3s) - at least 12 hours per week

Student employees with Dining & Hospitality Services are only permitted to work up to 30 hours per work week. (30 working hours)

There may be instances in which a student employee has more than 30 hours on their timesheet due to pay for their Required Online Trainings, this is the only instance in which there may be more than 30 hours in a week on a student timesheet.

Multiple Location Policy

Student employees in Dining & Hospitality Services must work no more than thirty (30) hours per week while school is in session. In order to ensure that this policy is enforced, students may only work at a single dining services location. If a student worker applies for and is offered a position at a different dining location, it is the student’s responsibility to notify management and select a single location of employment.

Dining Mandatory Compliance Training Policy & Procedures

Please click HERE to view this policy.

(https://docs.google.com/document/d/1y_TfIW37tcCMRr_uzrKu2LEcLgsb6Y7aFii50nFi7oU/edit?usp=sharing)

Vehicle Damage Policy

As university employees, we are all responsible for the care and appropriate use of university property. If a student employee has any instance of damaging a university vehicle or an accident they must report it to the manager on duty. The following will occur after each instance:

First Instance
- The employee will receive a verbal warning.
Second Instance
- The employee will need to complete training and certification before they are permitted to resume driving privileges.
Third Instance
- The employee will be removed from the schedule and will be separated from their employment with Dining & Hospitality Services.

Additionally, see the university policy RE: Use of University Vehicles below: https://sites.google.com/ucsc.edu/uds-studentemployees/work-rules-policies#h.lrczshfq3896

Counseling and Disciplinary Action

If you violate policies or work rules or fail to perform acceptably, management has the authority to take appropriate disciplinary actions to encourage you to perform acceptably and to follow the rules. Actions that may subject you to discipline, up to and including dismissal from employment, include but are not limited to violations of department procedures, University policies and the following:

Standards of Performance:

Failure to perform satisfactory work or neglect of duties.
Dishonesty, misuse of public funds or property or other misconduct that adversely affects the University.
Insubordination, refusal to carry out instructions, or refusal to perform assignments.
Disrespectful or abusive behavior towards guests, customers, managers or co-workers. This includes abusive or threatening language, intimidation, coercion, or harassment or interference with others.
Unsatisfactory attendance, including habitual tardiness or unscheduled absences, unexcused absences, failure to report to work without notice or with insufficient notice.
Violation of University, CHES Services, and UC Santa Cruz Dining policies and work rules, safety and sanitation rules and standards, or union agreements. This includes dumping anything into the unit’s storm drain.
Drinking or being under the influence of intoxicating beverages or substances while at work, or the inability to perform assigned duties as a result of intoxication.
Unlawful manufacture, distribution, sale, possession, or use of controlled or illegal substances while on University property.
Willful or negligent destruction of University property, or unauthorized use of UCSC Dining Services kitchen equipment.
Theft or removal of property that does not belong to the employee, including but not limited to cash, food, beverages, equipment, supplies, scraps, waste, day old food, items in dumpsters, or property of fellow employees, students, guests, contractors or vendors, or theft of University funds.
Committing any act that may endanger the safety of yourself or others, including the operation of equipment.
Falsifying any official University record including but not limited to time cards, job applications, production reports, and performance evaluations.
Unauthorized release of confidential information regarding the University, employees, customers or guests.
Improperly using University work time for non-University business, such as visiting with friends, customers or other employees, conducting personal business, using cell phone or other personal electronic device, texting, loitering or sleeping.
Extending scheduled hours worked, meals or break periods without authorization.
Harassment of supervisors, students, co-workers, other staff, faculty or guests. This may include but is not limited to sexual harassment and racial comments and slurs.
Bullying or intimidation of supervisors, employees, students, co-workers, other staff, faculty or guests.
Misuse of meal privileges.
Indecent conduct on University premises.
Misuse of University keys/key cards.
Possession of firearms or any dangerous weapon or explosive on University property.
Disclosing business information of a confidential nature to unauthorized persons.
Misuse of the time-clock procedures.
Misuse of University owned electronics including but not limited to: computers, hardware, software, information or individual password.
Misuse of University vehicles.

Health, Safety and Security

Health, Safety and Security in the Workplace

UCSC and specifically UC Santa Cruz Dining intend to provide a clean, hazard free, healthy and safe workplace. Managers and supervisors shall maintain a safe working environment for themselves and the staff. As an employee you are expected to take an active part in maintaining a safe and healthy work environment. You are required to:

Observe all posted health and safety rules.
Be alert for unsafe acts and correct them.
Follow all safety procedures and instructions.
Wear or use prescribed Personal Protective Equipment.
Immediately report any job-related injury or illness to your supervisor.
Report hazardous conditions to your supervisor.
Keep your work area clean, orderly and hazard free.
Report all incidents to your manager. Get aid in case of injury.
Dress safely for the job, wear necessary personal protective clothing, shoes or equipment.
Avoid distracting others; avoid horseplay, horseplay is inexcusable; is a leading cause of accidents and is to be avoided.
Move and handle materials in a safe manner.

You will be provided with workplace safety training and are expected to adhere to these standards at all times.

You are the eyes and ears of the organization; it is your responsibility if you are aware of a safety problem, to immediately correct the problem, if it is safe to do so, and/or to inform your manager immediately so that steps can be taken quickly to correct the problem.

Food Safety

You will be provided with UCSC Dining Food Handler Card and/or ServSafe training and are expected to adhere to these standards at all times. The minimum requirement for all employees is to pass the UCSC Dining Food Handler Card test (new hires will be required to pass the test within three weeks of hire date). In addition, specific classifications will be required to pass the ServSafe Manager certification. Strict adherence to sanitation and grooming regulations is extremely important in food service. Poor sanitation practices create an environment that promotes food borne illness. Poor personal hygiene may also contribute to contaminated food. Your personal cleanliness and appearance will have an effect on how our customers perceive the quality of the food we serve. Many different illnesses-some of which are very dangerous- may be spread to customers from dirty employees or unclean food preparation and service areas. Proper handling of food and drink items, money, and clean and dirty dishes will protect your health and the health of our customers.

Because of food safety needs and legal requirements, the following safety rules will be followed:

Always wash your hands with soap and hot water before starting to work, when moving from one task to another and when returning to the work area from a break. After using the restroom, hands must be washed with soap and hot water before returning to work. Do not lick fingers, touch your face or hair or scratch yourself; if you do one of these things, WASH YOUR HANDS.

Hair must be kept clean and completely covered and confined in a hat. Long hair needs to be fully braided or tied back, and contained within your hat. Uniform hats must be worn correctly, not backwards or sideways.
Facial hair may be required to be retained in a beard guard.
Smoking, vaping, chewing tobacco, chewing gum, eating candy or using toothpicks is not permitted while working. • Single-use gloves shall be worn when contacting food and food-contact surfaces at all times, including if the employee has any cuts, sores, rashes, artificial nails, nail polish, rings (other than a plain ring, such as a wedding band), uncleanable orthopedic support devices.
Eating or drinking is only permitted in designated areas. Personal drinks may be stored in designated drink stations only. Personal food and drink may not be kept in hot holding or refrigeration equipment made for holding food for service. See Your Manager for designated areas.
For personal safety reasons, employees must not wear sunglasses indoors unless prescribed by a doctor.
Some guests or co-workers are sensitive to strong perfumes, colognes or after-shave. UCSC Dining facilities are fragrance free.
If you have to sneeze, cough or blow your nose, do so away from the food and cover your mouth and nose when you do so- ideally use your arm to protect the areas around you. Immediately after, WASH YOUR HANDS and change your gloves.
Illness: Any employee with a skin infection may be required to submit a doctor’s approval before returning to work. An employee with a serious cold, especially accompanied by uncontrollable coughing and sneezing, will be strongly urged to stay home until well; may not be allowed to work; and may be required to submit a doctor’s approval before returning to work.
Gloves are required in specific production areas and service areas. Check with your manager for duties that require gloves.
Many customers experience food allergies. All recipes must be followed as written. Any changes in ingredients must be approved prior to production by the manager.
Food Safety is everyone's responsibility. You must ensure the signage in your station and/or items you have produced are accurate for ingredients and allergens. Any signage issues should be brought to the managers attention as soon as possible. No food should be served without first displaying proper signage.

Work Safety

Working safely is of primary importance for all workers. Be aware of the health and safety rules relevant to your tasks. These include proper lifting techniques, safety around machinery and knives, proper operation techniques for stoves, ovens and other food preparation equipment and devices and use of chemicals. You will receive training on these and other techniques and you are expected to apply all safety techniques in your work; if you do not know the safe way to do a task or to operate machinery, it is your responsibility to seek out instruction to insure safe operation. You are not to use a piece of equipment if you have not been trained on the operation of that piece of equipment. If you need a specific piece of Personal Protective Equipment (ear plugs, masks, Whizard Glove, etc.) request it from your supervisor.

Reporting a Work-related Injury

If you suffer a work-related injury or illness, immediately notify the manager on duty. You will be directed to prompt and proper first aid or medical care. After you have received required medical attention, you and your supervisor must fill out an accident report form and any workers compensation claim forms you chose to initiate; your supervisor will fax these documents to the Workers Compensation Office. Any delay in reporting may cause a delay in Workers Compensation benefits, should you be eligible for them.

You will receive treatment from the Dominican Occupational Health Center unless you have on file before the illness or injury a UCSC Employee Physician Designation Form. In case of injury or illness on the job, if you want to be seen by your private physician, please be sure to notify your manager.

University Policies: Behavior

Respectful Language and Actions

In order to uphold the University Principles of Community and UC Policy, employees, and managers should use respectful language and behavior to each other and with our guests and customers.

Speech

Employees, and managers should use respectful language and behavior to each other and with our guests and customers. This is a University and we do not wish to disturb students, staff, or faculty. Vulgar or obscene language should not be used.

No Discrimination

No person employed by or seeking employment with the University shall be discriminated against because of race (including racial harassment), color, religion, marital status, national origin, ancestry, sex (including sexual harassment), sexual orientation, physical or mental disabilities, medical conditions (such as cancer) as defined in the California Government Code, status as a Vietnam-era veteran or special disabled veteran, or, within the limits imposed by law or University regulations, age or citizenship. It is the intention of the University to take whatever action may be needed to prevent, correct, and if necessary, discipline behavior that violates this policy.

UCSC Policy prohibits discrimination on the basis of:

race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, genetic information, ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services. This nondiscrimination policy applies to employment, student admissions, access to and treatment in University programs and activities. UC policy also prohibits retaliation against employees, students, and others for filing or providing information related to a complaint of discrimination or harassment.

If you are a UCSC staff, student employee or applicant for employment, and you believe that you have been discriminated against or harassed on the basis of any of the above categories, please call the Office for Diversity, Equity, and Inclusion. Refer to the following link for more information: https://diversity.ucsc.edu/

No Sexual Harassment

The University of California is committed to creating and maintaining a community in which students, faculty and staff can work together in an atmosphere free of all forms of sexual harassment, exploitation, or intimidation. Specifically, every member of the University community should be aware that the University strongly opposes sexual harassment and that such behavior is prohibited both by law and by University policy. It is the intention of the University to take whatever action may be needed to prevent, correct, and if necessary, discipline behavior that violates this policy.

If you feel that you are being sexually harassed, you should immediately contact your manager, the UC Santa Cruz Dining Associate Director, Human Resources Employee Relations Analyst, or the Title IX Officer.

Workplace Violence Policy and Procedures

The University of California, Santa Cruz is committed to providing a workplace that is as free as possible from intimidation, threats of violence and acts of violence.

Intimidation: an intentional act toward another person, causing the other person to reasonably fear for his/her safety or the safety of others.
Threat of Violence: an intentional act that threatens bodily harm to another person or damage to the property of another.
Act of Violence: an intentional act that causes bodily harm, however slight, to another person or damage to the property of another.

The University prohibits acts of intimidation as well as actual or threatened violence against co- workers, visitors, or any other persons who are either on campus or have contact with University employees in the course of their duties.

A safe workplace is essential in fulfilling the mission of the University. Prevention of workplace violence is accomplished by a zero-toleration standard with respect to acts of intimidation and threats of violence in the workplace or actual violence in the workplace. Workplace violence between employees is identified as employee violence that stems from an employment relationship. It is the intention of the University to take whatever action necessary to prevent, correct, and if necessary, discipline behavior that violates this policy.

Any acts of intimidation, threat of violence or act of violence committed against any person on the property of the University is prohibited. No employee shall possess any firearms, deadly weapons or prohibited knives, except as required in the lawful course of business. If you are the subject of or a witness to a suspected violation of this standard, contact your manager, the UC Santa Cruz Dining Associate Director, or the Employee and Labor Relations Analyst. See the phone list for names and numbers for these offices. For full details, refer to the University policy on violence in the workplace:

https://shr.ucsc.edu/procedures/violence_in_the_workplace/policy_procedure.html

University Policies: Use of University Resources

Use of University Property or Materials

All employees are responsible for all University resources available to them - This includes proper operation and care of equipment. Following proper closing and storage procedures for all resources (i.e. food, supplies, equipment, etc.) will ensure fiscal responsibility, prevention of theft and the safeguarding of equipment from damage when it is being used. Use of University facilities, equipment, or supplies for personal purposes is prohibited. University property includes refuse and recyclable materials.

Theft, pilferage, or misuse of any University property, equipment or material is prohibited by University policy.
No property, equipment or material shall be removed from the premises without written approval or sign-out.
You may not use University property, materials or equipment for personal profit.
Theft, pilferage or misuse of equipment or property may result in disciplinary action up to and including dismissal from employment.

Use of University Administrative Equipment

Telephones

Telephones are for official use only. Unless approved, telephones should not be used for personal calls. Sometimes emergency calls must be made or received at work and that is acceptable provided it is an emergency. Personal use of the fax machine is not allowed.

Copiers

University copy machines are for University business only. The Copy Center at Baskin Engineering is available if you need to make personal copies.

Computers and E-Mail

A computer is available to all UC Santa Cruz Dining employees located in each unit. These computers are to be used for University business such as checking or sending work related emails, checking general announcements from management or the University, obtaining/update and information from the UCPath portal, and checking benefits on the UCOP website. Upon hire, all employees will be assigned a UCSC email account. It is solely the employee's responsibility to retain all information pertaining to their new UCSC email account such as their blue and gold passwords. All new employees will receive an email from the university, which will prompt them to create their blue and gold passwords upon the setup of their new account. UC employees will also be required to enroll for Multi-Factor Authentication (MFA), also known as two-step or 2-factor authentication. MFA adds a second layer of protection to your UCSC account in addition to your username and password. For more information on MFA, refer to the following link: https://its.ucsc.edu/mfa/

It will be the employee’s responsibility to understand and follow all University rules and campus policies related to the use of electronic distribution of information. At the time an account is issued, each employee will read, understand, acknowledge and follow these policies. Personal software may not be installed on University computers; only software legally licensed to the unit may be installed on University computers.

Use of University Vehicles

University vehicles are only to be used for work related reasons and only if appropriate to your job classification. If you are a regular driver/delivery person you may be asked to provide a quarterly report of your driving record which you can get from the Department of Motor Vehicles (DMV) within one week of the time the quarterly report is requested. Any person driving a University vehicle must possess a current and valid driver’s license and have completed the Dining drivers training session. If you lose your license for any reason you must notify the department immediately that you are unable to drive a University vehicle.

Employees assigned the use of University vehicles for their work must obey all traffic rules and regulations, speed limits, parking regulations, hands free cell phone use while driving. Refer to the UC Business and Finance Bulletin BUS-46, Use of University Vehicles Policy: https://fleets.ucsc.edu/resources/bus-46.html

The campus service roads are shared with pedestrians and bicyclists. Employees using University vehicles must drive in a safe manner and be continuously aware of the heavy pedestrian traffic on campus. All accidents must be reported to your manager immediately. All employees must examine their assigned vehicles at the start and end of the work shift and report any vehicle damage to their manager.

Cash Handling and Security of Cash and Cash Equivalents

Any employee assigned the responsibility for cash or cash equivalents will be expected to adhere to all departmental and University policies and procedures regarding cash handling.

University Policies: Other University Policies

Children at Work

University policy does not allow employees to bring their children to the work site during your working hours due to safety and liability issues.

Whistleblower Rules

If you see something at work that appears to be a serious violation of law, policy or rules, you are encouraged to report it to your manager or to a Human Resources representative. If you do not feel comfortable doing that, you may report your observations to the Campus Internal Audit. Information about Whistleblower reports can be found in the following link: https://whistleblower.ucsc.edu/

Smoking Policy

UCSC is a smoke-free campus. Smoking of any kind is not allowed on campus property. Please refer to policy for specific details. https://policy.ucsc.edu/policies/BAS/BAS-007.html

Alcohol and Illegal Drugs

Employees are not permitted to be under the influence of alcohol or drugs while at work. Illegal substances are prohibited on UCSC campus or in UCSC offices off campus. Employees who are having difficulty with alcohol or substance abuse are encouraged to seek assistance and support for treatment through the Employee Assistance Program or health insurance provided through the University. Employees found to be in violation of this Policy, including student employees if the circumstances warrant, may be subject to corrective action, up to and including dismissal from employment. For full details, see the University policy on substance abuse http://www.ucop.edu/ucophome/coordrev/policy/11-01-90.html

Near Relative Disclosure

In order to prevent a potential near relative conflict, all employees of UCSC Dining must indicate in their application for employment if a relative also works for UCSC Dining. A relative for these purposes is: Spouse/Partner, children, parents, siblings, aunts, uncles, cousins and Mother/Father/Brother/Sister in laws. In the event that someone becomes a relative during employment, employees must notify the Bilingual Personnel Coordinator in writing as soon as practicable when the change occurs.

Personnel Issues, Complaints and Problems

If you have a problem, issue, concern or complaint about your work, another worker, or a manager, it is best resolved at the informal level. This means you should discuss the concern with your Unit Manager first to seek an informal method to resolve it. If you have discussed the problem with your Unit Manager, and are dissatisfied with the resolution, you may contact Dining Executive Director, Dining Associate Director or Employee Labor Relations Analyst.

If you need more confidential advice on ways that you might work to resolve the problem, you may contact the campus Office of Conflict Resolution who is there for objective and confidential consultations. You should act promptly to ensure that problems can be addressed immediately. For more information, refer to the following link: https://conflictresolution.ucsc.edu/

If you have tried an informal method of resolving a concern, and you find that your issue has not been resolved, there are formal processes you may use. Refer to your labor contract or UC Policy.

While constructive criticism and suggestions are appreciated and may lead to successful improvements of services or products, they should be directed to your manager and not to co-workers or customers.

Page updated

Report abuse