Olark

Copy and paste the username/email address into Alma. Their profile will tell you their: 

• Status (undergraduate, staff, external 10) 

• Course / Job title

• Loans / Loan History / Returns / Requests 

• Fines / Fees 

• Contact Information 

Find the user on Alma and check their status and course code. 

• Staff and Research Postgraduates (course codes ending in r) should be sent to Research and Open Scholarship: https://www.sussex.ac.uk/library/research/support

• Undergradutes and Taught Postgraduates (course codes ending in t) should be sent to Library Training (User Experience):  https://www.sussex.ac.uk/library/using-the-library/training

• ODL students (course codes ending in dl or odl) should be sent to the ODL team: studyonlinelibrarian@sussex.ac.uk

Online Distance Learning students (course codes ending in dl or odl) should be sent to the ODL team: studyonlinelibrarian@sussex.ac.uk

Due to the short nature of their modules it's really important that enquiries are handled/passed on as soon as possible

ODL courses have intakes throughout the year so it's important that you are aware of this years dates if working on Olark: 

• Monday 30th October

• Monday 8th January

• Monday 4th March

• Tuesday 7th May 

• Monday 1st July 

Hopefully ODL students will make it known to you within the chat, but make sure you have looked them up on Alma to be able to pass the enquiry on to the right place. 

Staff & Students

All staff, faculty and students should have access to online resources

• If any of the above cannot access a particular resource you should send them a pdf in the olark chat or via email. 

• Remember to pass the transcript on to Content Delivery explaining the issue. 

Research Associates

Research associates do not get access to online resources. 

Please be advised that Research Associates only have access to in-person library resources, and not on-line journals etc.

Research Associates are considered to be associates of the University rather than employed staff (or students). So unfortunately we are not able to offer University services beyond a Sussex email address and in-person library access, and certain IT services.

• Do not send any PDFs of online resources to these members. 

• If they think they should have access they will need to get in touch with their school who will be able to have this changed on the system. 

Affiliate & External Members 

Affiliate and External Members do not get access to online resources. 

• Do not send any PDFs of online resources to these members. 

Often this can be a problem with their browser or blocked by cookies. 

• We recommend that you use Chrome, as Safari and Microsoft Edge can cause problems. 

• Go through Library Search to access everything, as this will eliminate authentication problems. 

• We recommend you try clearing cache and cookies or using an incognito window - a shortcut to do this is Ctlr+Shift+Del (Windows).

• Any instances that can't be fixed using the methods above should be reported to Library Digital Content: library.digitalcontent@sussex.ac.uk

We need to check that you’ve redeemed your Etextbook correctly.  

• When you’re on the Canvas site, click on the Etextbook Bookshelf link in the left hand menu.  

• You will be prompted to register and create an account if it is your first time logging in – use your Sussex log in details for this.

If you still have problems, there may be an issue with your browser or your cookies.

• We recommend that you use Chrome, as Safari and Microsoft Edge can cause problems. 

• We recommend you try clearing cache and cookies or using an incognito window - a shortcut to do this is Ctlr+Shift+Del (Windows).

• Any instances that can't be fixed using the methods above should be reported to Library Digital Content: library.digitalcontent@sussex.ac.uk

Library Chromebooks are available. Chromebooks can be booked for up to 24 hours.

ITS info about chromebooks - http://www.sussex.ac.uk/its/chrome/home

BSMS students and staff have access to the University of Brighton and University of Sussex Library resources. If your BSMS username and password does not work for this link https://direct.sussex.ac.uk/ please apply for a Sussex password to enable access to online library resources and more.

• Email using your BSMS email account to itservicedesk@sussex.ac.uk citing your BSMS username and stating that you require a password to access online resources.

• The IT team will email back with instructions on how to get the password.

• When you have the password, you can easily change it to your existing BSMS password.

For further information and contact details of the IT service at Susses check this link https://direct.sussex.ac.uk/

To contact BSMS librarians email bsmslibrary@bsms.ac.uk

If the user is still in the UK they can make use of our Freepost service. 

They should address the envelope as 'Freepost University of Sussex Library' 

They won't need to pay for postage.

Returns from abroad will need to be addressed and paid in full.

All BSMS reading list queries should be sent directly to the BSMS librarians: bsmslibrary@bsms.ac.uk

Academics get in touch to request we purchase case studies for teaching purposes. This is not a library decision and we should signpost to Daniel Barrow (d..m.barrow@sussex.ac.uk) in the business school who deals with these requests. 

The Business School libguide has clear guidance: https://guides.lib.sussex.ac.uk/c.php?g=655538&p=4988605&preview=63b8671d5bf132b54735b29a4a7714de#s-lg-box-15615205

All BSMS reading list queries should be sent directly to the BSMS librarians: bsmslibrary@bsms.ac.uk

Please send all enquiries about institutional logins to the Financial Times to Digital Content