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OVERVIEW
Our data strategy, governance and analytic services enhance the value of public data by offering specialized consultative and technology services. By managing data foundations, curating and integrating data, ensuring platform reliability and maintaining data quality, OIT's data professionals transform well-managed data into valuable insights and informed decisions.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or email the service owner by using the request service button below.
Customer Benefits
Optimized data architecture
Ensure your data is thoughtfully catalogued, warehoused and governed to guarantee quality, trust and compliance.
Powerful analysis tools
Reveal your data's trends and insights through OIT's robust suite of analysis tools.
Actionable insights
Review enlightening reports, graphics and dashboards bring your data's story to life.
Service Description
Your agency's data tells a story. OIT's enterprise data strategy and analytics offerings can help you bring that story to light through the following services:
Data strategy and architecture: Focuses on the foundational aspects of data management
Data architecture
Data modeling
Data management maturity assessment
Data strategy and roadmap development
Design reviews
Data lake and data warehouse design
Data engineering and integration: Involves moving and transforming data
Data Pipeline Design and Development (ETL / ELT for Analytical targets)
Data Curation and Validation
Data Ingestion, Transformation and Presentation
Data Lake and Data Warehouse Development
Platform operations and support: Ensures the operational health of data platforms
Operational platform support (Snowflake, Informatica, Tableau, Erwin, CIM etc.)
RBAC (role-based access control) for data platforms
Design reviews
Account / platform instance provisioning and support
Resource / compute power monitoring
Chargeback monitoring and support
Data lake and data warehouse support
Learn more about our platforms:
Tableau
Tableau public core server (https://tableau.state.co.us)
Tableau private server (https://tableau.private.state.co.us)
Erwin
Erwin viewer portal (https://erwin-web.coawsprod.com/ER360/main/home)
Erwin mart portal (https://erwin-web.coawsprod.com/MartPortal/)
CIM
CIM (Colorado Information Marketplace)
Support of data governance and quality: Manages the integrity, security, and usability of data
Data governance support
Data quality support
Data lineage support
Metadata management support
Data cataloging support
Data sharing policy support
Advanced analytics and data visualization: Uses data to generate insights and drive decision-making
AI and ML (Artificial Intelligence and Machine Learning)
Data analysis (diagnostic, descriptive, predictive, prescriptive)
Data visualization
End user training
Enterprise AI model registry and observability
GIS
Spatial data ingestion, transformation and presentation
Spatial data tools and licensing
Enterprise GIS platform support (ArcEnterprise (Portal), ArcGIS Online)
Geospatial strategy and roadmap development
For full description of GIS Services, see the service listing page
Open data / Colorado Information Marketplace
Data discovery, governance and cataloging
Data quality assessment
Data cleansing and standardization
Data transformation for publication
Open data platform publishing
Related Services
Learn More
Customer Responsibilities
Customers must supply the necessary information and resources for project participation in a manner that allows the project to stay on deadline and within budget.
Service Notes
To initiate your consultation with the OIT data team, submit an "OIT Data" ticket in ServiceHub and provide details about your desired data solution in the request.
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
For service escalations, contact your IT Director or email milo.knezevic@state.co.us.
Hours of Support
Monday-Friday, 7 a.m. to 6 p.m, excluding holidays
Service Costs
Each Enhanced Data Strategy and Analytics package is unique. To get an estimate of the cost and scope of your agency's solution, contact your ITD or submit a "I Need Something" ticket in ServiceHub.
Cost: Determined upon solution evaluation. For rates on any component of a data solution, visit the Real-time Billing website.
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