Salesforce Platform Services

Overview

Salesforce Platform Services is a mandatory service for maintenance and operations at the platform level, including annual health checks, quarterly optimizers, winter, spring, summer major releases, and code security.


How to Request Service

Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.

Customer Benefits

Optimization

Optimized for workflow management

Key Updates

Key updates to optimize customer experience and ease of use

Security

Critical security scans and fixes 

Service Description

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build and deploy cloud applications

Related Services

Customers can mix and match Salesforce capabilities to meet business needs - capabilities are not individually priced. See service costs for more information. Salesforce Platform Services are required before any of the other services or platform capabilities can be utilized.

Customer Responsibilities

Enterprise Administration includes:

Local (Org Specific) Administration includes:

Service Notes

Discovery

Analysis

Outcomes


Service Owner

Ryan Thune

Senior Manager - Business Applications

Ryan.Thune@state.co.us

Service Levels

Service Support

How to Get Help

Hours of Support

Monday-Friday, 8 a.m. to 5 p.m, excluding holidays


24/7 Major Incident Management

Service Costs

Search the Real-time Billing rate sheet for the latest rates for financial code 2906-1 and 2906-2

View detail on current utilization here: OIT Common Policy Real-time Billing website

Rates for this CRM services include Personal Services for deployment which can come via Common Policy or via vendor services.  OIT has a master contract with Salesforce for platform licensing at a significant price reduction.