Salesforce Cloud Services

Overview

Elevate your customers' experiences and build trust with a reliable, secure cloud platform built for government.


How to Request Service

Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.

Customer Benefits

Scalability and Flexibility

Rapidly adapts to changing customer expectations to meet your needs quickly

No Required Hardware or Software

A cloud-based platform brings the app to you

Reporting Capabilities

Built-in mobile and analytical functions for ease of use and reporting

Service Description

Cloud-based customer relationship management technology platform service

Our Salesforce Cloud Services (SCS) allow greater customer control over support thereby reducing the need for technical involvement in simple application changes. There is no hardware or software to buy, manage or maintain, and as a platform, it provides instant scalability, rapid deployment, built-in mobile and analytic capabilities, and an agile technology platform capable of keeping up with rapidly changing citizen expectations.

Related Services

Customers can mix and match Salesforce capabilities to meet business needs - capabilities are not individually priced. See service costs for more information. Salesforce Platform Services are required before any of the other services or platform capabilities can be utilized.

Customer Responsibilities

Enterprise Administration includes:

Local (Org Specific) Administration includes:

Service Owner

Ryan Thune

Senior Manager - Business Applications

Ryan.Thune@state.co.us 

Service Levels

Service Support

How to Get Help

Hours of Support

Monday-Friday, 8 a.m. to 5 p.m, excluding holidays


24/7 Major Incident Management

Service Costs

Search the Real-time Billing rate sheet for the latest rates for financial code 2906-1 and 2906-2

View detail on current utilization here: OIT Common Policy Real-time Billing website

Rates for this CRM services include Personal Services for deployment which can come via Common Policy or via vendor services. OIT has a master contract with Salesforce for platform licensing at a significant price reduction.